Drupal Integration

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Drupal Integration

How to Integrate Live Chat with Drupal 7

 

If you are a registered Provide Support user, please proceed to the below guide. If you have not had a chance to create an account with us, you can start your free 10-day fully functional trial by registering here.

 

1.Log into your Drupal admin Panel and follow there Structure / Blocks

2.Click 'Add Block' button

3.Enter Block description and to the Block body insert your live chat button code

4.You can get the code for the chat button in your account Control Panel. Follow there My Account / Chat Button Codes page and choose 'Fully Featured Chat Button Code with Uploadable Online / Offline Images' then check 'Generate a floating chat button code'. Specify vertical and horizontal values for your live chat button position. The chat button will appear at a fixed position in your browser window.

5.For text format choose 'Full HTML'

6.Under 'Region Settings' choose the position for the live chat module in your theme. We recommend adding the code to the footer as this will ensure the live chat does not slow down your website performance.

 

Drupal block

Live Chat Block for Drupal Settings

 

7.Save block

8.Your live chat button will appear on your website at a defined in the code position after this.

 

If for some reason your live chat button does not appear after this or the chat button code gets modified, most likely the issue is related to your 'Full HTML' format modifications. In this case, please contact our 24/7 support chat for solution. Use the live chat button on this page.