Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
"Provide Support has been incredibly instrumental in boosting our sales. Our clients appreciate the ability to gain instant access to our project coordinators, to verify that we are not "robots" (in their words) and that we can answer their writing questions in immediate fashion (as opposed to sending emails and then waiting for responses). We, in turn, appreciate the ability to communicate with clients in a quick and easy fashion; it reduces the number of emails our servers must handle, and allows us the ability to move things along (again, as opposed to always waiting for emails to pass back and forth, which can take hours).
Every time we chat with a client, we receive a written record of the conversation, which also assists us to track all of our many projects.
Beyond its usefulness to our essay writing and research business, it's possibly the most user-friendly software we've incorporated into our daily procedures. Simply turning on the computer opens the console; to place the chats on hold is a breeze; and the console itself is extremely easy to navigate. Within seconds, we can see where our clients are; what their email addresses are; who is cruising our site; and so much more -- all in a very easy-to-read, easy-to-use console.
We've only had one problem -- ever -- with the console, and that was on our end; Provide Support had upgraded but we had not, and that caused a slight glitch. But no worries! Five minutes on live chat with Provide Support operators and we learned what the problem was as well as how to solve it. Almost never is it this easy to get assistance with such issues!
In all, our project coordinators have gone from skeptical to sold; live chats in general clearly boost business, and Provide Support Live Chats make it easy for us to offer chats to our clients. We recommend Provide Support for all online businesses that are seeking greater interaction with their clients (and, in turn, increased profits)."July 14, 2010Anna PopielarzGeneral Manager
"In a nutshell the improvements over your competitor are substantial. First the code is W3C compliant, second it is also a lot faster than the other chat programs that require large blocks of code to be downloaded. This is now becoming important as the search engines are beginning to factor in site speed. Since switching our site has improved in performance by 25% and our conversion rate is up by about 15% over the other software likely due to a neater interface that is more customizable. Technical support has been not only proficient but outstanding as well."April 20, 2010Scott Simard
"I find that the service and the true concern for me as a customer motivated me to abandon plans on using a free or near free service. The personal touch to solving minor issues is worth more than I can express. I am certain that Provide Support will definitely propel my online business to the next level."Al MontgomeryFounder
"ProvideSupport has more than paid for itself. First, customers have told me that they feel more confident buying on my e-commerce site because they can contact someone easily. Second, I'm able to immediately answer questions about products and have seen how that has increased sales. Third, I can view when someone is on my shopping cart page for an extended time period and can contact them to help them complete checkout. There are several other great reasons: I love ProvideSupport, including a very knowledgeable customer service department which really knows how to help you. ProvideSupport is an unqualified success for my website."Jim DruckerPresident
"We really appreciate your services. We did find an impact on our business process. It is another avenue to talk to customer on a one-on-one basis. Your service is excellent."Director of