Provide Support's customers are located all over the globe and belong to a wide range of markets and industries. Live chat helps them to increase sales, brand recognition, reduce customer support costs and improve both customer relationship and overall customer experience.
The following companies have been loyal to our service for many years. We appreciate their opinion and are glad to share their comments with our current and prospective customers.
"Our experience, as a company, with Provide Support, so far is excellent!!! We have received excellent treatment whenever we needed to contact Provide Support.
The answers are accurate and meaningful while employees are always courteous and patient in our discussions!!! The live chat services provided are of high quality, user friendly and very usable.
Keep up the good work!!!"Nikos Feratis
"ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."February 15, 2016Jim HaggertyProgram Director
"We joined providesupport.com last year and only after a month or two, we had to upgrade our package due to the popularity of this service. It soon became apparent that our clients not only expected but enjoy online chat facility and appreciate the fact that they can discuss the dental queries with our team.
The canned responses and file sending facility are very useful, and saves us a lot of time and energy. With these two additional functions, the online chat support has proved to be a very effective and useful tool, better than telephone and faster than email.
Online chat helps build trust for our website visitors, hence they are more likely to book a consultation. And, considering the price of a dental implant placement, this means the Provide Support chat solution has a very good ROI...
In our opinion, you will see a definite upswing of visitors making enquiries if you offer the chat facility."21 Feb, 2012Agnes TubaDirector
"People come to our web site from all over NJ and NYC metro area in search for the best moving companies. Moving is a stressful event and our site visitors often require rea-time answers to their questions from a professional moving consultant:
from getting a free moving quote and requesting an in-home estimate to claims, insurance, and billing.
Provide Support offered an affordable yet robust live chat solution to our needs and additoinal reassurance to our customers. We have been using Provide Support since 2010 and it it has been indispensable in serving our new and existing customers.
Highly recommended!"January 10, 2012Gil KohenCustomer Service Manager
"Provide Support has enabled my company to better support clients that prefer to order supplies via the web. In business there's nothing better than a product that does what it claims at a price that won't break the bank. Thank you."Steven Woodall
"We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!"Doneen St.JohnCo-Owner