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Testimonials - Page 3

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live chat improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added our live chat service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."

    Updated April 26, 2016
    David Letourneau
    Service Desk Support Technician
    Information Technology Services
  • "Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."

    February 16, 2016
    Katja Quasdorf
    Marketing Director
  • "Our experience, as a company, with Provide Support, so far is excellent!!! We have received excellent treatment whenever we needed to contact Provide Support.

    The answers are accurate and meaningful while employees are always courteous and patient in our discussions!!! The live chat services provided are of high quality, user friendly and very usable.

    Keep up the good work!!!"

    Nikos Feratis
  • "ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."

    February 15, 2016
    Jim Haggerty
    Program Director
  • "We joined providesupport.com last year and only after a month or two, we had to upgrade our package due to the popularity of this service. It soon became apparent that our clients not only expected but enjoy online chat facility and appreciate the fact that they can discuss the dental queries with our team.

    The canned responses and file sending facility are very useful, and saves us a lot of time and energy. With these two additional functions, the online chat support has proved to be a very effective and useful tool, better than telephone and faster than email.

    Online chat helps build trust for our website visitors, hence they are more likely to book a consultation. And, considering the price of a dental implant placement, this means the Provide Support chat solution has a very good ROI...

    In our opinion, you will see a definite upswing of visitors making enquiries if you offer the chat facility."

    21 Feb, 2012
    Agnes Tuba
    Director
  • "People come to our web site from all over NJ and NYC metro area in search for the best moving companies. Moving is a stressful event and our site visitors often require rea-time answers to their questions from a professional moving consultant:
    from getting a free moving quote and requesting an in-home estimate to claims, insurance, and billing.

    Provide Support offered an affordable yet robust live chat solution to our needs and additoinal reassurance to our customers. We have been using Provide Support since 2010 and it it has been indispensable in serving our new and existing customers.

    Highly recommended!"

    January 10, 2012
    Gil Kohen
    Customer Service Manager
  • "Provide Support has enabled my company to better support clients that prefer to order supplies via the web. In business there's nothing better than a product that does what it claims at a price that won't break the bank. Thank you."

    Steven Woodall