Provide Support's customers are located all over the globe and belong to a wide range of markets and industries. Live chat helps them to increase sales, brand recognition, reduce customer support costs and improve both customer relationship and overall customer experience.
The following companies have been loyal to our service for many years. We appreciate their opinion and are glad to share their comments with our current and prospective customers.
"Provide Support's on-line chat has empowered our customers, given them a choice in tools for reaching Blackfoot. Business has become 'on the go' and having this channel of support has enabled an easily accessible portal to Blackfoot, for our clients, while allowing Blackfoot to maintain an interacting customer service experience."February 13, 2017Windy PetersenCustomer Operations Supervisor
"Thanks to the cutting edge technology engineered by Provide Support we were able to become one of the first (if not the first) online only firm of UK accountants providing a real time live chat facility to clients. The facility has been exceptionally reliable and valued by 100’s of our clients for more than a decade"September 14, 2016Accountant 2U DirectDirector
"Information Technology Services (ITS) at Florida State University uses this feature at the Service Desk level to provide our customers (including faculty, staff, students, alumni, prospective students, and visitors to our university) assistance with IT services. An average of ten ITS Service Desk representatives are logged into the Provide Support chat system on a daily basis and our department uses this feature to assist approximately 1,400 customers a year. Our customers have remarked on enjoying the ease of access that this chat feature provides, while our Service Desk representatives find it to be a useful tool and medium through which to assist our customers with their various issues, requests, and concerns. Specifically our Service Desk representatives appreciate and frequently utilize the ability to create, edit, and use canned responses, to invite other agents into active chat sessions, and to view full chat transcripts, all of which enhance our productivity."Updated April 26, 2016David LetourneauService Desk Support Technician
Information Technology Services
"Provide Support's software is well-designed, and it does a vital job to help us keep instant contact with our valued clients globally. Provide Support is a reliable service provider that never fails to deliver good solutions. We can recommend their Live Chat and Traffic Monitoring system capabilities to any business that takes service excellence serious."February 16, 2016Katja QuasdorfMarketing Director
"Our experience, as a company, with Provide Support, so far is excellent!!! We have received excellent treatment whenever we needed to contact Provide Support.
The answers are accurate and meaningful while employees are always courteous and patient in our discussions!!! The live chat services provided are of high quality, user friendly and very usable.
Keep up the good work!!!"Nikos Feratis
"ADE Incorporated has used Provide Support as part of our toolbox for many years. Our customers love it, and the immediacy of our response time has improved our customer service. Using Provide Support is one of the best decisions we have made."February 15, 2016Jim HaggertyProgram Director
"We joined providesupport.com last year and only after a month or two, we had to upgrade our package due to the popularity of this service. It soon became apparent that our clients not only expected but enjoy online chat facility and appreciate the fact that they can discuss the dental queries with our team.
The canned responses and file sending facility are very useful, and saves us a lot of time and energy. With these two additional functions, the online chat support has proved to be a very effective and useful tool, better than telephone and faster than email.
Online chat helps build trust for our website visitors, hence they are more likely to book a consultation. And, considering the price of a dental implant placement, this means the Provide Support chat solution has a very good ROI...
In our opinion, you will see a definite upswing of visitors making enquiries if you offer the chat facility."21 Feb, 2012Agnes TubaDirector