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Testimonials - Page 2

Provide Support's customers are located all over the globe and belong to a wide range of markets and industries. Live chat helps them to increase sales, brand recognition, reduce customer support costs and improve both customer relationship and overall customer experience.

The following companies have been loyal to our service for many years. We appreciate their opinion and are glad to share their comments with our current and prospective customers.

  • "Provide Support has been a very helpful tool for our company. Previous to using Provide Support our Customer Service personnel spent several hours a day on the phone. Now they can have a very quick, simple online discussion that can usually be answered with a "canned" answer. It makes their life easier and more productive."

    April 2, 2019
    David Thomas
  • "Being one of the largest family-owned restaurant chains in the Midwestern United States, Buona has always taken pride in servicing our customers in any way possible to ensure their experience ordering our products is comfortable, memorable, and delicious. As part of our business, catering select events such as birthdays, graduations, business meetings, and casual gatherings with friends or family is key to bringing our signature eats where they are craved the most. Using the Provide Support live chat program, it has enabled our call center of dedicated account representatives to communicate effectively with potential or existing customers through our website in real-time without having a single discussion over the phone. Not only has Provide Support allowed us to save on costs, but it has enhanced the way our customers engage with us through our presence in digital channels with very limited effort. Our sincere appreciation is delightfully given to Provide Support for making this a reality and for treating us as their number one client."

    March 28, 2019
    Aaron Ozee
    Digital Marketing Manager
  • "Provide Support’s live chat feature has allowed us to offer an additional channel through which our customers can contact us. One very handy feature is the canned responses. We are able to send required documents to our customers via direct weblinks by embedding them right into the canned response. So when our customers click on the link it takes them directly to the online form versus having to send them a pdf that has to be downloaded and opened."

    March 7, 2018
    Tate Tooley
    IT Manager
  • "The CHI Company sells beverage & fluid related parts and fittings to a worldwide clientel. Correct information to service our customer correctly is paramount in satisfying their needs. Provide Support online chat is fully integrated with our website to achieve that goal; getting our customers the right part and the right size.
    The CHI Company's customers use the online chat feature on a daily basis. By having the ability to converse, in real-time, with the customer, we are able to ascertain the customer's needs, allay any doubts they have about a purchase and insure complete customer satisfaction with the order.
    Provide support really is a Chi Company partner in our operations."

    February 2, 2018
    Matthew Chitiea
    President
  • "We have been using Live Chat Provide Support since 2009 without any issues. Day in/ Day out the service is rock solid. Although, for us, it doesn’t generate direct sales, it DOES afford another way to support our customers, especially if they need an answer “right now”. This avenue allows us to meet our customer at their point of need, which is sufficiency enough to continue the service."

    January 16, 2018
    Rick Miller
    President
  • "We have been a long standing customer to Provide Support. On average we receive approximately 20,000 live chats per year. Provide Support has helped us to quickly and efficiently answer questions. The software is easy to install, user-friendly and their customer service is outstanding. I would highly recommend Provide Support as a cost effective way to communicate with your customers."

    January 11, 2018
    Kristina Vild
    Director – College Information & Enrollment Support Center