How to download, install and uninstall

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How to download, install and uninstall

Download

 

The stand-alone Operator Console can be downloaded from our website at https://www.providesupport.com/live-chat-apps The stand-alone Operator Console is free to use and can be installed on any number of computers.

 

 

Downloads page

Downloads page

 

We offer the stand-alone Operator Console for Windows, macOS and Linux.

 

Install

 

Windows

 

To install the Operator Console on your computer, please do the following:

 

1.Click the "Download" button next to the Windows logo, choose Save option

2.Run the downloaded file and follow instructions provided by the installer. They are specific for your operating system

 

If the installer detects the agent app running, you will get the following warning:

 

Agent app running 

Agent app running 

 

To continue with installation you will need to click "OK" button, the running app instance will be forced to close.

 

macOS

 

To install the Operator Console on your computer, please do the following:

 

1.Click the appropriate "Download" button next to the macOS logo, save the downloaded file

2.Run the downloaded file and follow instructions provided by the installer. They are specific for your operating system

 

Linux

 

Please find instructions for different Linux platforms here.

 

If the app is running when you start the installation, the installer will offer forced closing of the app:

 

App forced closing

App forced closing

 

Uninstall

 

Windows

 

To uninstall the Operator Console, please follow the instruction:

 

1.Exit from the application if the console is running using File / Exit menu item

2.Uninstall the console completely using the Start / Settings / Control Panel / Add or Remove Programs item

 

Note! If the console still runs after uninstalling it, this means that it wasn't uninstalled properly and the console's executable file still exists on your computer. Please install the console anew in this case and then uninstall it properly (please do not skip step 1 of the Uninstall instruction and make sure that the console is not running during uninstall).

 

macOS

 

To uninstall the Operator Console on macOS, please follow the instruction:

 

1.Exit from the application if the console is running using File / Exit menu item

2.Go to Finder / Applications

3.Find ProvideSupportConsole and move it to Trash

 

Linux

 

Please find instructions for different Linux platforms here.

 

Reinstall

 

Windows

 

To reinstall the Operator Console, please follow the instruction:

 

1.Exit from the application if the console is running using File / Exit menu item

2.Uninstall the console completely using the Start / Settings / Control Panel / Add or Remove Programs item

3.Delete the folder where the console was installed (C:\Program Files\Provide Support by default) completely

4.After that please download the console from https://www.providesupport.com/live-chat-apps and install it anew.

 

macOS

 

To reinstall the Operator Console on macOS, please follow the instruction:

 

1.Exit from the application if the console is running using File / Exit menu item

2.Go to Finder / Applications

3.Find ProvideSupportConsole and move it to Trash

4.After that please download the console from https://www.providesupport.com/live-chat-apps and install it anew.

 

Linux

 

1.Exit from the application if the console is running using File / Exit menu item

2.Uninstall the console using instructions specific for your Linux

3.After that please download the console from https://www.providesupport.com/live-chat-apps and install it anew.