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Microsoft Outlook: How To Add Live Chat Button to the Signature Block

If you are looking for ways to add live chat button to your Outlook emails, you are on the right track.

Chat button in your email signature will show that your customer care team is ready to assist right away.

Let your customers contact you right from the letter they received!

Email signature with live chat button in Outlook 2016

So, complete these simple steps and in a few minutes you’ll have live chat button in your Outlook signature block.

  1. Launch Outlook 2016. Open File > Options.
    Open Outlook options to create email signature
  2. Click Mail and then Signatures.
    How to create signature in Outlook 2016
  3. Now select New and type a name for your signature. Click OK.
    How to compose new Outlook signature with live chat
  4. Type in a few words which should appear with your email signature. Click OK.
    Edit signature in Outlook 2016
  5. Use Login button at the top of this page to log into your live chat account. If you are new to Provide Support, start your Free Trial.
  6. Select My Account tab, then Chat Button Codes > Chat Button or Link for Emails.
    Provide Support live chat code for emails
  7. Now you should agree not to use Provide Support live chat for SPAM letters. Do you agree? Perfect! Then copy the code which you got. It will be like the following.
    Chat button code to integrate live chat into Outlook
  8. Find your HTML signature file (C:\Users\your_user_name\AppData\Roaming\Microsoft\Signatures). Since the folder "AppData" is normally hidden, you’ll have to spend one more minute to access it. Open C:\Users\your_user_name. Click View and check "Hidden items" option.
    To access AppData, check Hidden items option on the View tab
  9. Open the HTML file with your HTML editor or Notepad
    Open the HTML file of your Outlook signature
  10. Scroll down to the very bottom. Find <div class=WordSection1> line. Paste the code (you copied previously) immediately after it. Save changes.
    Where to add live chat code creating Outlook signature
  11. That’s all! Start sending new Outlook emails with live chat button in the signature block.
    How the chat button looks in Outlook signature block

Still have questions? Contact our live chat support team at any time. We’ll be happy to help you.