Whether you talk to your customers face-to-face, over the phone or in live support chat online, what you say and how you say it matters a lot to your business. Believe it or not, the right language is truly important in Customer Service. Certain words and phrases can either make or break the whole impression and the way a customer is left to feel after the conversation.
Here’s my personal list of the most powerful phrases in Customer Service that I believe can make a difference to a company’s relationships with its customers: >>>
When complaining customers walk away from your business, it’s easy to understand why. What about those who go quietly? If you think about it and try to put yourself in your customer’s shoes, there’s always a reason why they get frustrated and leave. Most probably, you are losing your customers because of the following reasons:
# 1 You don’t care about your customers’ needs
Is your company customer-centric? If it really is, then the very first question you should be asking yourself every day is – “How can I help my customers?” instead of “What can I sell to my customers?”. The truth is your customers are the sole reason your business exists and brings you profits. But lots of companies seem to have forgotten that. If you’re focused on only your own needs and don’t put your customers at the core of your business, you’re most likely to be playing a losing game. >>>
Whatever your business is, your customers don’t really care how good and unique your products or services are. Unless they are 100% satisfied with the level of the customer service they get from your company, they might easily switch to your competitors in a blink of an eye.
To grow your business and stay on top in today’s highly competitive marketplace, you have to realize that it’s the Customer Service that really determines your business success. Statistics says that over 50% of U.S. consumers switched their service providers in 2013 due to poor customer service experiences, as stated in the Accenture 2013 Global Consumer Pulse Survey. >>>