Some of our customers who use Thai language to communicate with users recently reported the problem that instead of the text they input they see blank squares in the operator console. You will see an example in the screenshot below. >>>
Meeting multiple customer requests, we have added a new feature to our Graphics Chat Button Code form. The feature called “floating chat button code” allows you to fix the chat icon to a certain position on your web page, so that when the user scrolls the page the button remains visible, creating a “floating” effect. >>>
Provide Support’s customizable Start Chat and Leave a Message Forms will help you in collecting as many details as possible from your customers to give them a head start with the conversation, streamlining the customer service process.
The Start Chat From allows you to collect additional info about your visitors. You can add there the fields you’d like your visitors to fill out and this way get as many details from them as you need. This is really important in case you have a necessity to follow up your customers, call them back or just add their details to your database. During your chat sessions with customers those details will appear in the Room Details tab of your operator console and later you’ll find them at the bottom of your chat transcripts. >>>
Our old time users may remember that not long ago we were advising them of the impossibility to add a greeting on sending the chat invitation via the web-based chat client. As a work-around solution we offered them to embed a greeting into the invitation background picture, or after all switch to the more functional standalone console. >>>