Would you like to conclude deals right after your customers receive your email newsletters or promotions? There is a simple rule of thumb – let your customers contact you directly from emails. You can include a chat button or a chat link to your outbound emails to allow your customers or prospects to easily contact you. >>>
Did you know that with enabled Real Time Visitor Monitoring on your website it’s possible not only to see visitors in your operator console but also to proactively invite them or follow their navigation with a Co-browser? But that’s not all. Would you like to see the content of your visitors’ shopping carts? This is fairly easy with Provide Support Live Chat system! What you need to do is just to use our special code for this – Passing Information Code and generate it for the variables you’d like to pass to your console. And then enjoy viewing what your customers have chosen to purchase in the Custom Fields Column of your console. >>>
10 October, 2012
We don’t mean for you to scare your customers away from the website. But wouldn’t it be nice to let go of your fears and relax in the mystery of the ancient holiday?
For those of you who think likewise, we have posted a series of Halloween-themed chat icons: https://www.providesupport.com/product/chat-icons-halloween-en.html
Feel free to post it on your website and indulge in the holiday spirit.
Remain safe!
Your Provide Support Team
08 October, 2012
Some of our customers who use Thai language to communicate with users recently reported the problem that instead of the text they input they see blank squares in the operator console. You will see an example in the screenshot below. >>>
19 June, 2012
Meeting multiple customer requests, we have added a new feature to our Graphics Chat Button Code form. The feature called “floating chat button code” allows you to fix the chat icon to a certain position on your web page, so that when the user scrolls the page the button remains visible, creating a “floating” effect. >>>
Provide Support’s customizable Start Chat and Leave a Message Forms will help you in collecting as many details as possible from your customers to give them a head start with the conversation, streamlining the customer service process.
The Start Chat From allows you to collect additional info about your visitors. You can add there the fields you’d like your visitors to fill out and this way get as many details from them as you need. This is really important in case you have a necessity to follow up your customers, call them back or just add their details to your database. During your chat sessions with customers those details will appear in the Room Details tab of your operator console and later you’ll find them at the bottom of your chat transcripts. >>>
22 March, 2012
For the coming season of spring holidays we have prepared for our users a new set of chat icons. In our gallery at https://www.providesupport.com/product/chat-icons-spring-en.html you will find custom-designed chat icons for Easter and Passover holidays.
Pick the ones you like for your website and share your spirituality with everyone.
Our team sincerely hopes that the coming holidays will bring love and peace into your families and your hearts. Don’t miss to share it!
17 February, 2012
Our old time users may remember that not long ago we were advising them of the impossibility to add a greeting on sending the chat invitation via the web-based chat client. As a work-around solution we offered them to embed a greeting into the invitation background picture, or after all switch to the more functional standalone console. >>>
25 January, 2012
Good news for our overseas customers. We have translated the header images in our gallery into several additional languages: Chinese, French, German, Japanese, Portuguese, Russian and Spanish!
To see the gallery in your language, click the respective language tab below the sample header image at https://www.providesupport.com/product/header-pictures.html
The red arrow in the screenshot below will help you locate the language bar.
Enjoy!