Live Chat has has taken the number one place on the market of communication software showing steady users growth and popularity among consumers. More and more companies have been setting their choice on business Live Chat communication solution, utilizing it together with phone, web self-service and email support. For most companies Live Chat turned out to be an untapped potential, which led to increased sales for one businesses and to higher customer satisfaction scores for others. Offering live assistance to customers has become a growing trend among businesses, helping them to enhance online customer experience. In this article we will show different examples based on our customers’ experience of how Live Chat software can be utilized. We sincerely thank our users for sharing their experience and providing testimonials. >>>
“Are there any best practices that we should be implementing in our chat system?” is one of the most common questions asked by newly registered users of live chat services, as well as those who are seeking for new ways to operate their live chat and achieve a better ROI. In this post we would like to answer this question and share with you a few guidelines on how to use you live chat more effectively and unlock its full potential.