3 Ways in Which Online Support Determines Your Company’s Credibility

3 Ways Online Support Determines Your Company's Credibility
3 Ways Online Support Determines Your Company’s Credibility

If you are a startup, earning customer trust is so important to get those first few clients and get things rolling. However, even if you are a well established business, continuously maintaining customer trust and meeting customer expectations is as important for keeping existing relationships as for making new clients.

Adding a live chat tool to your website is one simple and efficient way to build credibility with your customers.

There are several aspects of how you manage live support on your website, which signal the customer right away how credible your company is and whether you are worth having business with. If you want to give the right impression and look credible in the customers’ eyes, watch out for the following things. >>>

What It Takes to Have a Best Performing Customer Service Team

What It Takes to Have a Best Performing Customer Service Team
What It Takes to Have a Best Performing Customer Service Team

There are many reasons why you should care to build a great customer service team.

One is, customer service is as important to a business as any other department, such as sales or marketing for example. It takes at least as much time and effort as other aspects of a business in order to move forward and succeed.

Another reason is, in a market of multiple similar products customer service is inevitably becoming the main business differentiator. To put it straight, these days your customer service team can win or lose your business.

If you want to have a team of champions who will propel your business, it’s good to start off with a decent plan. The four key steps below are your landmarks for creating a best performing customer service team. >>>

8 Ways to Win More Loyal Customers with a Personal Touch

8 ways to personalize customer communications to increase loyalty
8 ways to win more loyal customers with a personal touch

Winning loyal customers does not necessarily take huge marketing budgets. When it comes to customer loyalty, it’s small gestures that get appreciated the most and remembered.

Adding a simple personal touch to every interaction you have with your customers has a big impact on how they perceive your brand.

Loyal customers are a very important asset of any business. As statistical facts prove, up to 15% of a company’s most loyal customers account for 55-70% of the company’s total sales. The numbers are quite impressive.

Let’s take a look at how you can win greater customer loyalty with a few small personalized gestures. >>>

8 Steps to a More Productive Live Chat Support on Your Website

8 tips to increase productivity of live chat support
8 steps to a more productive live chat support

If you are already offering live chat support service to your customers, you may have been thinking how to optimize your live chat procedures so that the tool brings the most benefits both to your company and your clients. This post is for you.

If you have only been considering to add live support to your website, you may also find this blog useful to outline for yourself what steps will be needed to make this tool efficient and worth having.

A survey by Software Advice concluded that a majority of U.S. adults have used live chat at least once. Many clearly express a preference for it over more traditional customer service channels for the simple reason that it offers many benefits that other channels don’t. >>>

Key Aspects of Customer Service Agent Training

customer-service-agent-training
Key Aspects of Customer Service Agent Training

Customer experience is now winning the leadership race to become the main business differentiator. Hence, the need to create a strong customer service team which will enable the delivery of great customer experience. The need is becoming more acute and palpable.

According to Gartner, by 2017, 50% of consumer product investments will be redirected to customer experience innovations.  Undoubtedly, some of them will be directed to improving the customer service agent training. After all, 78% of consumers agree that competent customer service reps are most responsible for happy customer experience.

Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. The benefits are innumerable. >>>

How to Build and Maintain Digital Customer Relationships

digital-customer-relationships
How to Build and Maintain Digital Customer Relationships

Improving the overall customer experience is a top business priority for companies and the main driver behind their digital transformation goals for 2016, according to a new Accenture study “Digital Transformation in the Age of the Customer”.

“Customer experience is now clearly at the heart of digital transformation, and digital is at the center of that customer experience,” said Anatoly Roytman, managing director at Accenture Interactive and global digital commerce lead. “But many companies have considerable ground to cover on their path to becoming digital enterprises.” >>>

Spring Cleaning Your Customer Service From Inefficiencies

customer-service-cleaning
Cleaning Customer Service from Inefficiencies

Inefficiencies in customer service affect not only the company’s profits and image, but contribute a lot to customer frustrations.

Spring time always feels like a proper time for cleaning. Let’s take this opportunity to clean the relationships with our customers.

There are 6 major pain points that consumers all over the world are complaining about. The 2015 Parature’s Report on the Global State Multi-Channel Customer Service beautifully highlighted them all. >>>

8 Efficiency Tips for Customer Service Agents

8-efficiency-tips-for-customer-service-agentsIn today’s blog I would like to speak about efficiency in customer service, to look at this subject from personal experience.

I think this is the question that naturally rises within when you understand your full responsibility for your work, for how you and your customers are going to experience it and what results you are going to produce.

When you start noticing your inefficiencies and honestly acknowledge them, at the same time you begin to ask yourself, how do I make myself more efficient?

It seems that the biggest hurdle to greater efficiency is one’s psychological state, which can block your progress in many different ways.

Below are my few tips on how you can bring yourself to a more efficient state of mind. >>>

The 10 Commandments of a Customer Service Religion

10 Commandments of Great Customer Service
The 10 Commandments of customer service

Today, when customer service is becoming a major differentiator for businesses, it is probably not a blasphemy to call it a new religion – religion for business. If we take on this term, the next step is to adopt some kind of a scripture, a code to live by.

Few weeks after Christmas, I was sitting in my chair and thinking that it would be good to remind myself what is really important. Serving customers is the main job for every business and every department within a business. Everybody understands that now. But what makes up for a good and efficient customer service? What is there that all of us should keep in mind and focus on, what are the guidelines? Like this, I have come up with a list of things, which based on experience, seem to be contributing the most to creating a great experience for clients and a meaningful relationship between a business and its customer. >>>

10 Live Chat Application Tips and Tricks for Support Operators

10 live chat application tips for more efficient support
Live chat console tricks for support operators

Probably it’s true for most of us that even within applications that we use for years on regular basis we sometimes discover some hidden features or a different way of handling the application which we would never come to know about unless an accident happened.

Why wait for an accident!

Today I would like to share with you a few tips and tricks which I personally find very helpful in making the work of the live chat support operator easier and more efficient. I am sure you never noticed at least some of them.

So, let’s begin. >>>