There’s no surprise that customer service is among occupations that commonly involve quite a high number of stressful experiences. This job-related stress might gradually influence our reactions and behaviors, and invisibly cause the outcomes that are not really in our best interests. Exhaustion, anxiety, lack of motivation, uncertainty and frustration are reported as most common issues resulting in overall burnout and occupational hazard in customer service professionals. Have you ever asked yourself what you can do to relieve the stress and avoid the undesirable effects?
In my previous blog post I outlined 5 reasons why you should embrace a positive attitude in customer service. Today, I would like to extend on it and offer a few stress relief tips that you can easily put into your customer service job routine immediately. >>>
It’s no secret that customer service jobs are often associated with negativity. Dealing with customer complaints, negative feedback and frustration on a day-to-day basis can be a pretty stressful experience. You’ve probably heard that negativity tends to spread like wildfire. Once you let negative thoughts come into your mind, they attract more negative situations, triggering a vicious circle of bad feelings and outcomes. There seems to be no end to it at some point… Have you ever been there, too?
Negativity can infect you like a disease and affect not only your overall job performance but also life outside work, as well as lives of other people around you. The good news is that it can be cured, and you can also prevent this from happening again. Let’s take a closer look at the power of positive thinking and why to apply the approach to your work, shall we? >>>
No one is so high up in the organization that they are above waiting on customers — Jack Mitchell, “Hug Your Customers”
There’s a great deal of talk today about the importance of customer service as a key competitive differentiator. More and more businesses are coming to the point of view that customer service is not a department within an organization, but rather an attitude, a philosophy and the mission of the entire company. It is widely stated that these days customer service is everyone’s job and responsibility. It is meant to go well beyond the frontline call center or a reception desk.
Although the “everyone does customer service” approach is widely accepted and fruitfully adopted by leading companies worldwide as a key part of their business strategy, one can’t help but wonder what it takes to get everyone involved in customer service. For startups and small businesses, keeping everyone on the same page and getting all employees to wear all kinds of new hats is quite a common practice. But it gets a bit complicated in case of a larger and long-standing organization. How do you go about turning the tide and implementing the new standards? >>>
With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. Do you share the same view? I hope, not. For me, it’s just the opposite. An experience of working in customer service, even as a temporary job, can be a stepping stone to a great career and many other life achievements.
Working in customer service can be a formative experience that exposes you to people from all walks of life with all different kinds of backgrounds. In the long run, it may turn out to be valuable lessons you would not trade in for anything. In this blog post I would like to share my insider’s view on customer service career and my key takeaways from it. >>>
It’s undoubtedly true that basing your business around customer service always pays off. These days, we’ve been witnessing many amazing stories of companies that made customer service a key pillar of their business and eventually the face of their brand. Have you ever asked yourself if your team can learn from these successful professionals, and what you can do to delight your customers just as well?
In two previous blog posts I outlined some important aspects contributing to the success of the world best customer service teams, and suggested how you can learn from them. This is the last blog post in the series. If you have missed my previous posts on the topic, you can catch up on them here and here. >>>
Every business owner knows that in today’s highly competitive marketplace excellent customer service is more than a preference – it is a prerequisite for sustainable growth and business success. The most successful companies also realize that great customer service is more than just sales support. In fact, it is a brilliant way to build brand awareness and promote a product or service.
How do you go about making excellent customer service synonymous with your brand and a hallmark of your company? The best way is to learn from those that do it well. This blog post is the second one in a series that highlights lessons any business can learn from the world best customer service providers. >>>
Coming together is a beginning. Keeping together is progress. Working together is success — Henry Ford
What are the most important factors contributing to customer service team success? Are there any secret ingredients, tips or strategies world’s leading customer service teams run on? What are the traits top high-performing customer service teams have in common? Can you develop or apply them to build an extremely productive, passionate and tight-knit team of your own?
This blog post is the first in the series that puts together some examples of great companies known for awesome customer service, as well as advice from customer service thought leaders. Hope there’s a thing or two that you consider useful, inspiring and worthy to follow. >>>
Live Chat is quickly gaining popularity all over the world, but many business owners are still not sure if it’s the right solution for their customer service needs. Many of them believe that traditional customer service channels like phone and email are quite enough to handle their customer interactions and keep their business competitive.
It’s no longer enough, actually. Modern technology keeps evolving at a rapid rate, and ‘this is how we do things’ is no longer an effective strategy for customer service, whatever your business is. Today’s online consumers are changing quickly, as well as their expectations and preferences. And to keep up with the pace, your people need best tools at their disposal. How about taking the next step and investing in an innovative tool to make your team more efficient and effective? >>>
These days, the phrases “go above and beyond for the best customer service experience”, “the customer is always right” and “the customer is king” have become one of the most cliched and repeated in marketing. Business owners, marketing directors and managers across-the-board keep on being focused on delivering over-the-top customer service experience. And yet, poor customer service still exists and unfortunately seems all too common. Are we perhaps overlooking some fundamentals in the pursuit of excellence? >>>
The more we apply technology, the more we need human interaction. This great observation was made by our blog reader, Theresa, as she commented on the article 3 Factors Driving Customer Satisfaction the Most in Customer Service. Yes, indeed. In the age when technology rules, natural human communication still matters a lot. Especially when it comes to online business. It’s human interaction that lets customers emotionally connect with a company or a brand, — and keeps them coming back.
Emotion that comes from the personal relationship between the customer and the company impacts purchase decisions. Statistics backs that up: 71% of B2B buyers who see a personal value will buy a product. And when it comes to customer service, every touchpoint is an excellent opportunity to strengthen your company image. Your chance to shine and charm your customers. >>>