March 28, 2005 FOR IMMEDIATE RELEASE
Provide Support, LLC, an online chat-hosting service, announces its latest software release for new and existing customers.
NEW YORK, NY - March 28, 2005 - Provide Support, a customer service chat hosting service, announces the release of software version 3.1.2.
This software release is an update of the optional Windows-based operator console that may be used instead of the web-based console. The new version may be downloaded for free by all users, including those currently in the free-trial period.
One of the features improved in version 3.1.2 is the proactive chat function, which is the ability of an operator to initiate a chat with website visitors. This version fixes a problem in which ad pop-up blockers, such as used in the latest release of Microsoft Explorer, were preventing chat invitations from appearing on visitors' systems.
The latest release also contains a few cosmetic changes. The operator interface buttons have been moved and relabeled to make them easier and more intuitive to use. The appearance of the pop up chat invitation screen is now customizable.
"Version 3.1.2 is more of maintenance release than a bug-fix," says Sergey Skugarev, CEO of Provide Support. "The system already runs extremely smoothly. We have very little message lag time."
Skugarev says that message lag, the time it takes for a message to travel between users, is a common design problem in chat systems. He says that many of his current clients switched over to Provide Support after becoming disappointed with the performance of competitors' systems.
Provide Support's services are hosted by 1and1.com, one of the largest data centers in the US, which promises 99.9 percent uptime.
Version 3.1.2 of the operator console can be downloaded at the Provide Support website at https://www.ProvideSupport.com.
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