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Since introducing our live chat option to our website, we have experienced improved customer satisfaction with our online service, which has resulted in a direct increase on our conversion rate. The Online Chat tool has allowed our support staff to communicate both effectively and efficiently with our customers and assist in the delivery of increased revenues for the group.
... It was easy to setup and extremely easy to manage. ProvideSupport is a great way for us to interact with our prospective students and parents. Chatting is less intimidating than a phone call for shy students or people who have questions they find embarrassing. ProvideSupport is also perfect for people who are at work or otherwise unable to call ...
Our experience, as a company, with Provide Support, so far is excellent!!! ... The live chat services provided are of high quality, user friendly and very usable. Keep up the good work!!!