Testimonials

"We had a problem, we had tried several chat window providers for our website and they were too costly, difficult to set up or the graphics and user interface were unfriendly. Then to add to it we changed our systems from PC's to Macs, so eliminating many providers from setting up there software on our site. After some research we found Provide Support and was instantly drawn to the amazing friendly graphics and customizable too, then to find that they had an amazing price that was more than affordable was a complete bonus. Setup was very easy, so easy that I had to use their own chat for window to ask if there was anymore to do to complete the installation. We had an immediate response from a friendly operator, Elaine who seems to know what she was talking about too. Overall, I would not fail to recommend this service to anyone needing to keep in touch with their customer traffic. Keep up the good work PS!"

Steve,
Sales Director
Kontrolsports UK

"We have used provide support for over a year and have been impressed with how easy it is to use. Our clients also love it for times when they can't contact us by phone, and it cuts out the back and forth with emails that used to happen when people wanted to book with us. With Provide Support, it's easy for them to chat directly to us online and get all the info they need about our service. We use it a lot, a lot more than I thought it would get used, and make quite a number of bookings through it every week. I would highly recommend the service to any business looking to improve their customer service and giving their clients another way to contact them."

Alison Shaw,
Owner
Ripple Massage and Beauty

"Provide Support has been incredibly instrumental in boosting our sales. Our clients appreciate the ability to gain instant access to our project coordinators, to verify that we are not "robots" (in their words) and that we can answer their writing questions in immediate fashion (as opposed to sending emails and then waiting for responses). We, in turn, appreciate the ability to communicate with clients in a quick and easy fashion; it reduces the number of emails our servers must handle, and allows us the ability to move things along (again, as opposed to always waiting for emails to pass back and forth, which can take hours).

Every time we chat with a client, we receive a written record of the conversation, which also assists us to track all of our many projects.

Beyond its usefulness to our essay writing and research business, it's possibly the most user-friendly software we've incorporated into our daily procedures. Simply turning on the computer opens the console; to place the chats on hold is a breeze; and the console itself is extremely easy to navigate. Within seconds, we can see where our clients are; what their email addresses are; who is cruising our site; and so much more -- all in a very easy-to-read, easy-to-use console.

We've only had one problem -- ever -- with the console, and that was on our end; Provide Support had upgraded but we had not, and that caused a slight glitch. But no worries! Five minutes on live chat with Provide Support operators and we learned what the problem was as well as how to solve it. Almost never is it this easy to get assistance with such issues!

In all, our project coordinators have gone from skeptical to sold; live chats in general clearly boost business, and Provide Support Live Chats make it easy for us to offer chats to our clients. We recommend Provide Support for all online businesses that are seeking greater interaction with their clients (and, in turn, increased profits)."

Anna Popielarz,
General Manager
Custom Papers LLC

"We have been using Live Chat Solutions since 2001 for our web hosting and domain name customers.

Having already used two other competitive live chat software, on 2005 we decided to switch to Provide Support, mainly because the pricing model was very flexible, easy to understand and most of all, fair.

Beyond low pricing and clear billing, the chat server works fine all the time, we never experienced interruptions in service or downtime.

The client software runs smoothly on our computers, the support is always happy to help and there's has a pretty good level of customization/localization built-in.

We are servicing dozens of customers on a daily basis and it saves us time and money, because it helps answer common or complicated questions and solve matters instantly and provide a higher level of support than the competition.

It helps us keep our customers satisfied and happy, increase client loyalty and spread our good fame!

After our switching to Provide Support, some of our web hosting competitors in Greece have also signed-up with P/S, and this is one of the best proofs that we have made the right choice!"

Ioannis E. Farazoumis,
dnHost General Manager
dnHost, Domains & Hosting

"We needed a tool to help our website users to find directly the information they are searching. Provide Support is the solution for us.

With Provide Support our users lose no time to come to their destination.

Additionally we can help supporting our website visitors if they have questions about the services we offer on our website. Provide Support is a professional tool for our online support and a big resource for improving our website usability."

Vitaljus Gricenko,
Site Director
free-lancer.eu

"We have used the live chat tools of Provide Support for several years in our efforts to help advance Virtual Healthcare through the NowDox community. Because we help introduce clinical people in healthcare to new tools of communication and collaboration, we find that one of the most important services availability in such a community is direct, live, real-time support of other clinically trained people to assist with various workflow tasks. While we do alot of online training to educate and expose clinicians to other tools like secure unified messaging and virtual consult rooms, screen-sharing information sessions and online document collaboration....we continuously find it important to provide a live "hand-holding" service of clinical people using Provide Support chat tools, to minimize the need for members to know too much about other technologies we expose them to. The instant and simple process for both clients and clinical operators has made this a seamless process that helps to advance the vision of our community. And we actively encourage clinical practices, hospitals or care programs to explore the use of similar tools for their own workflow. Thank you for providing such a wonderful set of tools."

Andrew Barbash, MD
CEO Apractis Solution
Founding member of NowDox
NowDox

"At TheHosting ME we try to simplify everything, we have tried many chat support clients, and definitely Provide Support was the best. A fully compatible platform for Mac, Windows and Linux. Since we are using Provide Support the sales increased by 30%. Now we have all the answers for our clients instantly thanks to Provide Support. As well monitoring the web site is much easier with Provide Support, now we have real time results, with a very friendly-user interface. I would recommend Provide Support to all."

Luan Gjokaj
CEO & Founder
TheHosting ME

"We used another chat client previously, and switched to Provide Support mainly because the value far exceeded the competitor, while still providing us with a great chat interface. The code and instructions are clear and easy to use, and Provide Support does just that -- they provide great support to their clients. When I contacted Provide Support for technical support, they were very knowledgeable, helpful, and patient! The chat icon looks great on our website, and we love that our clients have the option to contact us online! Thank you, Provide Support!"

Jenny Cleveland
Academic Problem Solver
Inspire In-Home Tutoring

"We are pleased to integrate Provide Support's Live chat system to our website. It's very easy to set up, customize and use while the pricing is totally affordable for the quality of service you get. With a range of useful features we do not only provide immediate support to our site visitors, we can also track visitor behavior. It's a very convenient way to get in touch with potential customers wherever they are and have their questions answered right away which is much faster and more efficient than sending emails or providing phone-call support. It definitely improves customer relationships and provides more opportunities to any business."

David Poul
PR Director
LockMyDrive.com

"People come to our web site from all over NJ and NYC metro area in search for the best moving companies. Moving is a stressful event and our site visitors often require rea-time answers to their questions from a professional moving consultant:
from getting a free moving quote and requesting an in-home estimate to claims, insurance, and billing.

Provide Support offered an affordable yet robust live chat solution to our needs and additoinal reassurance to our customers. We have been using Provide Support since 2010 and it it has been indispensable in serving our new and existing customers.

Highly recommended!"

Gil Kohen
Customer Service Manager
primevanlines.com