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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "Having used the Provide Support Chat Service for over 12 months now we have been very impressed with its functionality and its ability for us to offer enhanced customer support in and out of normal office hours. We are a global company Car Cover Company, based in the UK and appreciate that different time zones and the need for instant response at all hours. Provide Support lets us offer this to our customers. 10/10 from us at Coveryourcar."

    Greg Lunt
    MD
  • "We had a problem, we had tried several chat window providers for our website and they were too costly, difficult to set up or the graphics and user interface were unfriendly. Then to add to it we changed our systems from PC's to Macs, so eliminating many providers from setting up there software on our site. After some research we found Provide Support and was instantly drawn to the amazing friendly graphics and customizable too, then to find that they had an amazing price that was more than affordable was a complete bonus. Setup was very easy, so easy that I had to use their own chat for window to ask if there was anymore to do to complete the installation. We had an immediate response from a friendly operator, Elaine who seems to know what she was talking about too. Overall, I would not fail to recommend this service to anyone needing to keep in touch with their customer traffic. Keep up the good work PS!"

    Steve
    Sales Director
  • "I asked our team that we needed to increase the number of clients per month from our web site, and give better support to our current customers. We concluded that we needed an online chat. We did a research and came with a lot of chat providers but they were very expensive or didn't have any functions until we find Provide Support. We been using it for a long time, we are very happy and we have increased the number of clients we get per month by more than 200% and our current customers are happier with the support we give using the online chat. This is by far the best chat we have seen, they have the greatest support and their stuff is always happy to help, and you cannot beat their prices. This is by far one of the best solutions my team has given me."

    Pedro Barboglio Murra
    General Manager
  • "ETO is the leading mail forwarding services provider in China, we need online live help system to provide the best service to worldwide customers, so we have used Live Person for 3 years, but once we found and tested Provide Support, we liked it very much. The send file function is excellent, we need it to send documents to online chat customers. Another amazing thing is that it supports Chinese very well. Sure, price is also better than Live Person.

    They provided best support while we were deploying the system, so I think their customer support is also the best."

    Richard Wang
    CEO
  • "As a proud customer of Provide Support since the past few months, I think your service is ABSOLUTELY FANTASTIC! I couldn't have really asked for more. I'm in love with my website even more after I've had the chat support. It's just too cool.

    Keep up the good work!"

    Gyan Shah
    President - Business Development
  • "We have been using this chat application for nearly four years now and are very pleased with it as well as with their customer service. Our business is online project management software and our web site visitors may create a free account to give our application a test run. If they feel our product meets their requirements, they may then decide to subscribe. Offering our users a simple, convenient, reliable and live gateway to our support staff is therefore crucial when it comes to making the most of a potential client base, and subsequently, for customer satisfaction. In this regard, Provide Support has definitely given us a competitive edge."

    Daniel Raymond
    CEO
  • "We started using Live Chat Solution in 2013 for our car rental tool mietwagen-mallorca.org.

    The pricing of the chat solution is very easy to understand and the support works great.

    For our customers the Live Chat Solution is very helpful. We can support them realtime and they like it very much. Using Providesupport, the number of sales increased.

    The Live Chat is saving money and is providing a high level of support to our client.

    We made the best choice with Providesupport! Thank you!"

    Verena Gemmel
  • "I've been using Provide Support on my eCommerce website for a couple years now. I did plenty of research before choosing a live chat service for my website and ended of choosing Provide Support and I believe I made the right choice. It has been reliable and is very professional looking. I also like the information it provides about the customer you are chatting with, including location, browser info, navigation, and more."

    Jeremiah Langenbrunner
    IT / Web Developer
  • "We have been using Provide Support for several years and are incredibly happy with the consistent and reliable service it provides. Most importantly, Provide Support offers a very convenient channel for our busy customers to contact us when they need a question answered quickly and efficiently. The chat tool provides our customer service team with additional flexibility to address customer inquiries while away from their office phone. Finally, Provide Support has become a fantastic training tool for onboarding new staff members. By sharing historic chat transcripts, new employees quickly get a sense of our customer's needs and best ways to address these needs. All this at an incredibly fair price – we are very pleased."

    Karin Keller
    Customer Service Manager
  • "Dear Provide Support,
    My name is Jay Butler and I am the managing director of Asset Protection Services International, Ltd. We provide sales, marketing and customer support for incorporation services in five jurisdictions including the British Virgin Islands, Hong Kong, the Republic of Seychelles, the United Kingdom and the United States. We service a clientele base located worldwide and rely heavily on our website www.AssetProtectionServices.com and the live online chat by "Provide Support" as a primary means of communication. Giving prospects an immediate, free and secure way to contact us for help has been invaluable to our success. We are very pleased with the consistent and reliable services provided by your company and we thank you for your excellent customer support."

    Jay Butler
    Managing Director
  • "We are quite happy with Provide Support. Our distance learning students appreciate the opportunity to receive live support without having to make a long distance phone call."

    Roger Dutcher