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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "We found several years ago in Provide Support the perfect tool to improve communication with our customers through our web-site. Sales have improved and technical support became more efficient. The ability to customize the application both in the image as a language (Spanish) offers great benefits for our organization. Many of our customers prefer us from competition thanks to on-line support."

    Jose David Bravo
    CEO
  • "We specialise in replacement carpet sets for classic cars, based on the original templates and deliver throughout the UK, Europe and America. The Provide Support chat software helps us clarify the exact pattern required by the customer during the original chat enquiry. We can ask specific questions about the car we would normally have to chase up later so it has worked very well for us. A+++"

    Steph Lunt
  • "Thank you Provide Support for the many possibilities we did not have before we began using your Instant Messaging product. We are now able to communicate with more customers, making us readily accessible online (from our web sites and our individual e-mail signatures). IM has dramatically reduced our toll free telephone calls and costs, and it has been especially helpful in the international markets. We have established more credibility for those people who are not familiar with our company, and we now have a sense of connectivity with our customers, as we are creating community with every CHAT session."

    Dino Molter
  • "We have been using ProvideSupport for 10 months now and since this time, not only has our traffic gone up but also our sales have increased too. ProvideSupport has enables us to close sales on numerous occasions. It's not just closing sales that are important but it's the ability to provide the highest level of service for both new and existing customers. We now consider ProvideSupport to be an important and integral part of our online internet business. I also go as far as saying that I personally consider ProvideSupport to be the best internet service I have used to date!"

    George Pallecaros
    Director
  • "People come to our web site from all over NJ and NYC metro area in search for the best moving companies. Moving is a stressful event and our site visitors often require rea-time answers to their questions from a professional moving consultant:
    from getting a free moving quote and requesting an in-home estimate to claims, insurance, and billing.

    Provide Support offered an affordable yet robust live chat solution to our needs and additoinal reassurance to our customers. We have been using Provide Support since 2010 and it it has been indispensable in serving our new and existing customers.

    Highly recommended!"

    Gil Kohen
    Customer Service Manager
  • "We have used the live chat tools of Provide Support for several years in our efforts to help advance Virtual Healthcare through the NowDox community. Because we help introduce clinical people in healthcare to new tools of communication and collaboration, we find that one of the most important services availability in such a community is direct, live, real-time support of other clinically trained people to assist with various workflow tasks. While we do alot of online training to educate and expose clinicians to other tools like secure unified messaging and virtual consult rooms, screen-sharing information sessions and online document collaboration....we continuously find it important to provide a live "hand-holding" service of clinical people using Provide Support chat tools, to minimize the need for members to know too much about other technologies we expose them to. The instant and simple process for both clients and clinical operators has made this a seamless process that helps to advance the vision of our community. And we actively encourage clinical practices, hospitals or care programs to explore the use of similar tools for their own workflow. Thank you for providing such a wonderful set of tools."

    Andrew Barbash, MD
    CEO Apractis Solution
    Founding member of NowDox
  • "Since 2004 we've utilized the ProvideSupport Live Chat Software on all of our websites. Even more, if you're a webmaster you can sign up for the affiliate referral program and offer it to your clients as we have been doing. With just a little effort the sales will pay for your account and then some. Interesting thing I've noticed with our website is that we've had a toll free number and live chat for clients to choose from. Over 80% of our sales come from the live chat. Thank you for creating such an amazing tool we're happy to share with others!"

    Scott "Snerdey" Lawrence
    Founder, CEO