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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "After determining that an online chat support feature would be a great addition to our vacation rental website, I started a web search for a solution. After many arduous hours of viewing site after site of poorly implemented and overpriced solutions, I came across the Provide Support website and my search immediately ended. What more could one ask for in regards to a quality online chat service than what Provide Support offers? I immediately signed up and within minutes had it added to our website. The service is top quality! The price is an absolute bargain! If you're looking for an online chat support feature for your website, don't waste your time looking at the others. You just found it with Provide Support!"

    Robert Smoak
    Owner
  • "We've had our eCommerce Store open for over 10 years. During 9 of those we offered Live Chat Support via Live Person (LP). LP started us with a teaser low monthly rate and jacked it up annually until it was an exorbitant amount. LP held no regard for our tight finances as a small business. We also experienced repeated LP system outages and failures.

    Then it all changed. While personally shopping on another eCommerce site, I needed to use their chat feature. After a successful chat resulting in a purchase, I saw tiny little letters on the chat window - Powered by Provide Support. A few clicks later, a couple of page reads on the Provide Support website, I thought 'this is pretty powerful -- must be expensive'. I clicked on the pricing page and was delighted to see a fair and comprehensive pricing structure. I did the free trial, cut and pasted some code and was up and running. Just two days later - cancelled the old, expensive LP and, and prepaid for a full year of Provide Support.

    Provide Support has been great ever since. I discover more features every day and am a happy customer. With Provide Support - the switch was easy, and we are saving hundreds and hundreds of dollars."

    Patrick D
    Owner
  • "We have used LivePerson for years, until now. Provide Support is by far a better solution for our business and more cost effective. It is very easy to set up, and customize. We have more features than ever and are saving money. Making the switch to Provide Support is a no-brainer."

    Patrick Forrester
  • "Provide Support has fully convinced us. Because of the very easy installation we were able to support our website visitors within a few minutes. Now our visitors can ask questions in a very comfortable way. Provide support surpassed all our expectations."

    Helmut Naber
  • "ProvideSupport has more than paid for itself. First, customers have told me that they feel more confident buying on my e-commerce site because they can contact someone easily. Second, I'm able to immediately answer questions about products and have seen how that has increased sales. Third, I can view when someone is on my shopping cart page for an extended time period and can contact them to help them complete checkout. There are several other great reasons: I love ProvideSupport, including a very knowledgeable customer service department which really knows how to help you. ProvideSupport is an unqualified success for my website."

    Jim Drucker
    President
  • "I was looking for a way to easily and effectively communicate with our customers online. Having used other software in the past, I had a pretty large list of wants in this software. It had to have canned responses and show me referring URL on the fly. The software also needs to be robust enough to allow multiple operators that could use either web based or PC based clients. The final want was a requirement for call logging and browser redirection. I came across Provide Support on the Internet and was amazed at the price. I figured a cost effective solution at their prices must lack many of my wants in features. I could not have been more wrong; the software is robust and has more features than I even needed. I can't believe the deal they offer. Provide Support offers a free ten day trial; I purchased it only hours after installing on my site. I need no further proof. Great job Guys!"

    Chad Whitney