 | Testimonials Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
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"After determining that an online chat support feature would be a great addition to our vacation rental website, I started a web search for a solution. After many arduous hours of viewing site after site of poorly implemented and overpriced solutions, I came across the Provide Support website and my search immediately ended. What more could one ask for in regards to a quality online chat service than what Provide Support offers? I immediately signed up and within minutes had it added to our website. The service is top quality! The price is an absolute bargain! If you're looking for an online chat support feature for your website, don't waste your time looking at the others. You just found it with Provide Support!" Robert Smoak,
Owner
Fripp Vacation | | 
"One year ago, we picked Provide Support at random from various similar applications we had looked at on the Internet. There has been a lot of debate about which live support application was the strongest but we've finally settled on one. Our criteria were: superior production quality, novelty, stability and easy customization. We were immediately impressed! Also, you guys quickly resolved any questions not necessary involved with your product. The support given to us is better than 1st class!
With ProvideSupport YOU will never get lost in a "sea of customers"... Thank you, for making the entire product/service so professional. We won’t hesitate to recommend Provide Support to whoever needs to purchase his own Live Support application. Cause… the people at Provide Support want you to succeed.
We have just picked up the diamond… and it has been an excellent decision for us!!!" Spiros P.,
Rentasite Web Services Consulant
Rentasite | | | 
"Provide Support has been a solid tool for us at Azure. The chat functionality has worked without flaw and the live user tracking has been the real assistance in managing our clients since we can see where people are in the site when they call for support." John M. Baker,
Sales & Marketing
AzureAviation, LLC | | 
"Provide Support has fully convinced us. Because of the very easy installation we were able to support our website visitors within a few minutes. Now our visitors can ask questions in a very comfortable way. Provide support surpassed all our expectations." Helmut Naber
Haustierwissen.de | | | 
"ProvideSupport has more than paid for itself. First, customers have told me that they feel more confident buying on my e-commerce site because they can contact someone easily. Second, I'm able to immediately answer questions about products and have seen how that has increased sales. Third, I can view when someone is on my shopping cart page for an extended time period and can contact them to help them complete checkout. There are several other great reasons: I love ProvideSupport, including a very knowledgeable customer service department which really knows how to help you. ProvideSupport is an unqualified success for my website." Jim Drucker,
President
NewKadia.com | | 
"I was looking for a way to easily and effectively communicate with our customers online. Having used other software in the past, I had a pretty large list of wants in this software. It had to have canned responses and show me referring URL on the fly. The software also needs to be robust enough to allow multiple operators that could use either web based or PC based clients. The final want was a requirement for call logging and browser redirection. I came across Provide Support on the Internet and was amazed at the price. I figured a cost effective solution at their prices must lack many of my wants in features. I could not have been more wrong; the software is robust and has more features than I even needed. I can't believe the deal they offer. Provide Support offers a free ten day trial; I purchased it only hours after installing on my site. I need no further proof. Great job Guys!" Chad Whitney
Outside Supply | | | 
"We have used LivePerson for years, until now. Provide Support is by far a better solution for our business and more cost effective. It is very easy to set up, and customize. We have more features than ever and are saving money. Making the switch to Provide Support is a no-brainer." Patrick Forrester
VirtualBoss Inc. | | 
"We are extremely impressed with ProviderSupport.com's web chat technology. With its ease of deployment, customization and branding, their product allows us to turn our website from a passive marketing medium, to an interactive one, where we can proactively or reactively engage with prospective customers. In the past, we only had web statistics to gauge visitor traffic to our site - now we are meeting visitors and talking to them in real time, creating greater opportunities for our business." Randall Walrond,
President
IVR Technologies, Inc. | | | 
"We at ptCommerce find the Provide Support system a valuable asset for every kind of eCommerce, it provides the edge we need to differentiate us from our competitors, our clients are giving us a wonderful feed back, they feel confidant and better supported, it really pays itself on the new business we are getting.
We had problems with other type of Live Assistance like the pages started to get slower, and the information was not real-time. This system is light and fast to refresh the information.
We are really pleased with the system and the customer support they give." Pedro Dias
PTCommerce.net | | 
"We have been using the service for several months in our customer service department, and we have seen a significant decrease in number of received phone calls after the implementation of Provide Support solution. Moreover we receive a lot of happy comments from our customer.
The setup and installation were very easy to complete and the customization of the graphical and linguistic interface was easy to handle. We gladly recommend Provide Support to our partners and network associates and after more than 1.000 chat sessions we are convinced - this is the right solution for our company." Kenneth Bon
BilBasen ApS | | | 
"I wanted to thank you for the wonderful service you provide. Your live support solution was easy to set up, it is even easier to use and gives great value for money. The visitors of our site love the service and use it very often. It really adds that 'human touch' to our site and helps prospective customers overcome the barrier of purchasing online. When I needed support you were always very helpful and quick to reply. It is a pleasure working with you!" Maya Elhalal,
CEO and Cofounder
SITE ON SPOT - Tailored Website Solution | | 
"I am a USA based online store. I have been with ProvideSupport since March 2007 and installing the chat button to my site was the best business move ever. Potential customers who don't have access to the toll free numbers because they are outside the USA call chat with me instantly to get their questions answered at no cost. This has generated more sales and customer satisfaction. For example I received a chat from a potential wholesale account in England and Australia.
In addition the customer service is fantastic. They are quick and really accommodating. They problem solve and can supply real time results.
If you are not working with ProvideSupport I highly recommend all small and large businesses to consider this company. You will be glad you did." Stephen,
Owner
www.generousfashions.com | | | |
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