 | Testimonials Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
| 
"We are extremely happy to integrate ProvideSupport in our website. This live chat option has given a cutting edge over our competitors. More than that Provide support has helped our customers to get in touch with us where ever they are.
They have informed this was much easier option than sending an e-mail. As a web design company in India, this online application has helped a lot in reaching many people across the globe. All website development projects related queries could be dealt by us in no time though this real time live support software.
We also would like to appreciate the support that is provided by ProvideSupport. The Software is highly user friendly and never compromised on its features. Geo locator and Transcript by mail are two options we have found much useful. We have so far recommended Provide Support to many of our clients.
Thank you once again and we whole heatedly recommend this software for all online business." Shimmy J. Charles
Preigo Fover Technologies | | 
"I just had to say that your product is serving us very well. I use your website live-help solution on our homeschool math curriculum site, mathusee.com as an operator, helping students and parents with math questions, but I am also responsible for the technical aspects of our website's operation. As an operator, I like your product's ease of use, and as a technician, I appreciate its reliability.
For the few times that I have had to contact your product support team, the experience has been a pleasure. Your team is professional and polite, understands the product they support, and solves issues quickly.
This is a contrast from some experiences I have had with other companies, where the need to contact support is both common and painful.
Keep up the good work!" Peter Anderson,
High-Tech Guru
Math-U-See | | | 
"We have Provide Support on our website and use it all day long for around 18 hours. Since installing this service, business and customer relations for 77 Canada Pharmacy has improved beyond our expectations. The live chat has been able to bridge the gap between potential customers who have difficulty speaking English over the phone, skeptical potential customers, and the average person who is uncertain of online ordering and credit card processing.
Provide Support will increase the bottom line and conversion rate for anyone operating an online business where customer service is a priority." Kylie - Customer Service
77 Canada Pharmacy | | 
"Two features make your product preferable to others that I have installed for my customers. First, your price is outstanding; my customer was paying nearly triple the cost with his previous chat software. Second, and most importantly, my customer has several web sites on one dedicated server, and he can use one license of your software to support all of them. With the previous vendor, he would have had to purchase one license for each web site, which would have resulted in a ridiculous cost. I intend to use your product again with other customers when the opportunity presents itself." Denton Woodward
Xylograph, Inc. | | | 
"Your live chat and visitor monitoring software is the best thing that ever happened to my website! Increased sales, customer satisfaction are at the top of the list of benefits. I loved how I wasn't required to make a purchase to try out your amazing software, and since I've had it, I'm hooked. Customers have commented and they've said, "It's awesome, cool," and they are impressed by the service it enables businesses to provide to their customers. Our business sees providing top quality customer service as the number one priority on our list, something many businesses take for granted."
The Canadian Muslim | | 
"After a comprehensive search of online support services, BullionVault.com was delighted to find Provide Support's elegant solution. BullionVault.com allows private individual gold traders all over the world to buy and sell gold bullion online with each other at live spot market prices. This requires a high level of trust from potential customers and can be a lot to comprehend. Provide Support has enabled us to cost-effectively provide increased support levels to our customers world-wide, and to pro-actively initiate contact with new users and guide them through our service." Alex Edwards,
COO
BullionVault.com | | | 
"We have been very pleased with Provide Support's Live Chat system. It is simple and user-friendly. Also, It enabled us to solve a problem interactively with our clients, and thus, shortened our ticket resolution time."
Worria Affordable Web Hosting | | 
"We were looking for a cost effective way to provide our customers with live support. We came across ProvideSupport whose prices knocked out any other company offering but still sustained all of the great features. Since using the service our customer purchases have increased by nearly 45% and the survey that we gave our customers indicates that one of the main reasons was the addition of live chat support." Brett Kusman,
Head of Operations
kStyle | | | 
"We have been using your software for about eight months now and I consider it to be the best investment we have ever made. As a software provider, the sale of our product can be difficult with just the website. Though we prominently display our phone number on the homepage, we feel that people are less threatened using your chat software. I can easily say that your software generates a 3000% return for the investment we make each month.
Keep up the great work." Mike Auger,
President
Pinnacle Cart | | 
"It took me a long time to compare several live support solutions. After I have discovered Provide Support my search was over. From the beginning, I was very satisfied with the software and implemented it within minutes into my homepage. Of course, I had questions in the beginning. Let me say it this way: the customer support of ProvideSupport is one of the best I have ever had. They answered all my questions and helped me to adjust the Live Support to my design. Best feature is that I can see when customers access my website and I can contact them directly. Now the customers don't leave without getting in touch with me." Michael Forstner,
Managing Director
AKTIVATE® | | | 
"I find that the service and the true concern for me as a customer motivated me to abandon plans on using a free or near free service. The personal touch to solving minor issues is worth more than I can express. I am certain that Provide Support will definitely propel my online business to the next level." Al Montgomery,
Founder
Shatter Safe | | 
"Provide Support has worked very well for us and gives www.mytoolstore.com another vehicle to enhance our customer service. It has been easy to use, administer and is always ready to serve our customers who prefer the instant response that Provide Support offers." David Pearce,
President
mytoolstore.com | | | |
|
