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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "Provide Support's on-line chat has empowered our customers, given them a choice in tools for reaching Blackfoot. Business has become 'on the go' and having this channel of support has enabled an easily accessible portal to Blackfoot, for our clients, while allowing Blackfoot to maintain an interacting customer service experience."

    Windy Petersen
    Customer Operations Supervisor
  • "We have been using Live Chat Solutions since 2001 for our web hosting and domain name customers.

    Having already used two other competitive live chat software, on 2005 we decided to switch to Provide Support, mainly because the pricing model was very flexible, easy to understand and most of all, fair.

    Beyond low pricing and clear billing, the chat server works fine all the time, we never experienced interruptions in service or downtime.

    The client software runs smoothly on our computers, the support is always happy to help and there's has a pretty good level of customization/localization built-in.

    We are servicing dozens of customers on a daily basis and it saves us time and money, because it helps answer common or complicated questions and solve matters instantly and provide a higher level of support than the competition.

    It helps us keep our customers satisfied and happy, increase client loyalty and spread our good fame!

    After our switching to Provide Support, some of our web hosting competitors in Greece have also signed-up with P/S, and this is one of the best proofs that we have made the right choice!"

    Ioannis E. Farazoumis
    dnHost General Manager
  • "I find that the service and the true concern for me as a customer motivated me to abandon plans on using a free or near free service. The personal touch to solving minor issues is worth more than I can express. I am certain that Provide Support will definitely propel my online business to the next level."

    Al Montgomery
    Founder
  • "After a comprehensive search of online support services, BullionVault.com was delighted to find Provide Support's elegant solution. BullionVault.com allows private individual gold traders all over the world to buy and sell gold bullion online with each other at live spot market prices. This requires a high level of trust from potential customers and can be a lot to comprehend. Provide Support has enabled us to cost-effectively provide increased support levels to our customers world-wide, and to pro-actively initiate contact with new users and guide them through our service."

    September 2, 2005

    Alex Edwards
    COO
  • "Dear ProvideSupport,
    We've been users of your service since we started, and have grown a lot over recent years - and are about to add more users to our account with you. We were just featured on the front page of the BBC's website yesterday and saw a massive increase in traffic - peaking at 2,000+ visitors. We were delighted to see the results on your "world map" feature, and very happy that your servers handled the high load so well."

    October 9, 2008

    Alex Edwards
    COO
  • "Since 2004 we've utilized the ProvideSupport Live Chat Software on all of our websites. Even more, if you're a webmaster you can sign up for the affiliate referral program and offer it to your clients as we have been doing. With just a little effort the sales will pay for your account and then some. Interesting thing I've noticed with our website is that we've had a toll free number and live chat for clients to choose from. Over 80% of our sales come from the live chat. Thank you for creating such an amazing tool we're happy to share with others!"

    Scott "Snerdey" Lawrence
    Founder, CEO