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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "We are extremely happy to integrate ProvideSupport in our website. This live chat option has given a cutting edge over our competitors. More than that Provide support has helped our customers to get in touch with us where ever they are.

    They have informed this was much easier option than sending an e-mail. As a web design company in India, this online application has helped a lot in reaching many people across the globe. All website development projects related queries could be dealt by us in no time though this real time live support software.

    We also would like to appreciate the support that is provided by ProvideSupport. The Software is highly user friendly and never compromised on its features. Geo locator and Transcript by mail are two options we have found much useful. We have so far recommended Provide Support to many of our clients.

    Thank you once again and we whole heatedly recommend this software for all online business."

    Shimmy J. Charles
  • "We have been using Live Chat Solutions since 2001 for our web hosting and domain name customers.

    Having already used two other competitive live chat software, on 2005 we decided to switch to Provide Support, mainly because the pricing model was very flexible, easy to understand and most of all, fair.

    Beyond low pricing and clear billing, the chat server works fine all the time, we never experienced interruptions in service or downtime.

    The client software runs smoothly on our computers, the support is always happy to help and there's has a pretty good level of customization/localization built-in.

    We are servicing dozens of customers on a daily basis and it saves us time and money, because it helps answer common or complicated questions and solve matters instantly and provide a higher level of support than the competition.

    It helps us keep our customers satisfied and happy, increase client loyalty and spread our good fame!

    After our switching to Provide Support, some of our web hosting competitors in Greece have also signed-up with P/S, and this is one of the best proofs that we have made the right choice!"

    Ioannis E. Farazoumis
    dnHost General Manager
  • "We have been very pleased with Provide Support's Live Chat system. It is simple and user-friendly. Also, It enabled us to solve a problem interactively with our clients, and thus, shortened our ticket resolution time."

  • "Two features make your product preferable to others that I have installed for my customers. First, your price is outstanding; my customer was paying nearly triple the cost with his previous chat software. Second, and most importantly, my customer has several web sites on one dedicated server, and he can use one license of your software to support all of them. With the previous vendor, he would have had to purchase one license for each web site, which would have resulted in a ridiculous cost. I intend to use your product again with other customers when the opportunity presents itself."

    Denton Woodward
  • "After a comprehensive search of online support services, BullionVault.com was delighted to find Provide Support's elegant solution. BullionVault.com allows private individual gold traders all over the world to buy and sell gold bullion online with each other at live spot market prices. This requires a high level of trust from potential customers and can be a lot to comprehend. Provide Support has enabled us to cost-effectively provide increased support levels to our customers world-wide, and to pro-actively initiate contact with new users and guide them through our service."

    September 2, 2005

    Alex Edwards
    COO
  • "Dear ProvideSupport,
    We've been users of your service since we started, and have grown a lot over recent years - and are about to add more users to our account with you. We were just featured on the front page of the BBC's website yesterday and saw a massive increase in traffic - peaking at 2,000+ visitors. We were delighted to see the results on your "world map" feature, and very happy that your servers handled the high load so well."

    October 9, 2008

    Alex Edwards
    COO
  • "I find that the service and the true concern for me as a customer motivated me to abandon plans on using a free or near free service. The personal touch to solving minor issues is worth more than I can express. I am certain that Provide Support will definitely propel my online business to the next level."

    Al Montgomery
    Founder