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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "I have been a provide support customer for over 6 years and we love the application. It not only is a great tool for our customers to communicate with us, it also gives us real-time data on our site visitors and we love that.

    I wish provide support would offer a virtual chat agent (triggered chat solution for off-hours)."

    Amitai Sasson
  • "We have been a customer of Provide Support since 2005 and have found the product to be extremely useful. The chat program allows us to provide prompt quality support while giving our customers and future customers the opportunity to ask questions or receive technical support without having to make a long distance phone call. Not only are we pleased with the product and its abilities, but the pricing and support are unmatched. Thank you for making such a wonderful product and offering such wonderful support to go along with it."

    RTI Software Support Team
  • "I have really enjoyed having Provide Support on my website. My clients love being able to reach me online with questions and it is a great way to add a personal touch for reaching potential clients visiting my site. Thanks for a great program!"

    Stacey Lemmond
  • "Your customer service did an excellent job of helping us to customize our support chat solution. It quickly became a valuable addition to our existing customer service program. From day one of implementation, we noticed increased orders. By the 2nd day, the program had literally paid itself back!"

    Peter Rotteveel
  • "Provide Support has been a refreshing change. Our business formerly used LivePerson. Provide Support offers us the same service at a quarter of the cost we used to pay. We are now able to have all of our staff man the Provide Support feature for our website, instead of only having 3 seats. Our website visitors receive instant support more often. I would recommend any small business owner think about making the switch to Provide Support; for our business, Guardian Disability Insurance Brokerage, it has reduced our cost by 75%, our visitors always get the help they need when on our site."

    Steve Crawford
  • "When I started looking for an online chat support solution for my web sites, I was targeting a simple tracking capability of users' access to my web sites and a strong online chat behind firewalls without a very complex setup or configuration. Provide Support was a very reasonable solution I found on the market few months ago and I decided to go for it and give it a try. My satisfaction level grew from 'Good' to 'High' the last couple of months, chiefly when the Standalone version was completed. I can now say without hesitation that the product is strong enough to compete with all existing online chat support solutions."

    Imed Dhouib
    Manager
  • "We used another chat client previously, and switched to Provide Support mainly because the value far exceeded the competitor, while still providing us with a great chat interface. The code and instructions are clear and easy to use, and Provide Support does just that -- they provide great support to their clients. When I contacted Provide Support for technical support, they were very knowledgeable, helpful, and patient! The chat icon looks great on our website, and we love that our clients have the option to contact us online! Thank you, Provide Support!"

    Jenny Cleveland
    Academic Problem Solver
  • "We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!"

    Doneen St.John
    Co-Owner
  • "Provide Support has enabled my company to better support clients that prefer to order supplies via the web. In business there's nothing better than a product that does what it claims at a price that won't break the bank. Thank you."

    Steven Woodall