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Testimonials

Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.

The following organizations have added Provide Support ® service to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.

  • "Safelincs prides itself on market leading customer service. Prior to offering a live online chat we always felt there was a void that fell in between phone support and email queries and the ProvideSupport chat system fills that void perfectly. The installation of the system and the admin panel is very user friendly and we like the personalisation options for our team of operators.

    The live chat system is now an integral tool for our customer service team and for our customers and allows us to offer just another way of getting in touch and communicating. We have recommended ProvideSupport to other organisations as we feel the service far outweighs the cost."

    Stuart Baxter
    Commercial Development Manager
  • "We have been a customer of Provide Support since 2005 and have found the product to be extremely useful. The chat program allows us to provide prompt quality support while giving our customers and future customers the opportunity to ask questions or receive technical support without having to make a long distance phone call. Not only are we pleased with the product and its abilities, but the pricing and support are unmatched. Thank you for making such a wonderful product and offering such wonderful support to go along with it."

    RTI Software Support Team
  • "Your customer service did an excellent job of helping us to customize our support chat solution. It quickly became a valuable addition to our existing customer service program. From day one of implementation, we noticed increased orders. By the 2nd day, the program had literally paid itself back!"

    Peter Rotteveel
  • "Provide Support has enabled my company to better support clients that prefer to order supplies via the web. In business there's nothing better than a product that does what it claims at a price that won't break the bank. Thank you."

    Steven Woodall
  • "We used another chat client previously, and switched to Provide Support mainly because the value far exceeded the competitor, while still providing us with a great chat interface. The code and instructions are clear and easy to use, and Provide Support does just that -- they provide great support to their clients. When I contacted Provide Support for technical support, they were very knowledgeable, helpful, and patient! The chat icon looks great on our website, and we love that our clients have the option to contact us online! Thank you, Provide Support!"

    Jenny Cleveland
    Academic Problem Solver
  • "We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!"

    Doneen St.John
    Co-Owner