Provide Support's customers are located all over the world and belong to a wide variety of markets and industries. They use our service because they've found that live support improves customer relationships, increases revenue, boosts brand recognition, and reduces sales and support costs.
The following organizations have added Provide Support to their websites. We thank them for letting us know what they think of our service and allowing us to post their comments on this page.
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"We have tried a countless number of other live chat programs over the years. None of which compare to the features and versatility offered by Provide Support. The speed and reliability of Provide Support servers have been great, so no lag when our clients load our pages. The customizability allowed us to customize the live chat how we wanted it, from a-z. Provide Support allows us to communicate effectively to our clients to resolve emergencies and every question. We couldn't have found a better live chat solution, thank you Provide Support!" Cody McLain,
Chief Technical Officer
AptHost Communications Inc. | | 
"We have been a customer for 2 years and it is a fantastic application. It has proved invaluable for the insurance jobs seekers that visit our site, our advertising agencies that we work with and also our recruitment agency clients. It is an essential tool in our web application and an integral part of our customer service. Well done to all involved!" Melanie Blakeley,
Site Director
Insurance Jobs Board | |
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"We are happy to use online chat, even though it seems that many of our customers would rather talk to us over the phone. We simply cannot afford to do that without increasing our staffing and that is why we highly value your product. As a net result, we are serving more customers, and we are gearing up to increase sales?.We are definitely going to continue using your service in the future." Dan Maziani
Direct Safes | | 
"We have had the provide support integrated into our website for a while now and we have received wonderful feedback from clients who can contact us in real time and get fast answers to their questions. A real personal touch that online business lacks. This product makes us look good as we can provide such quick customer service.Something impressive and memorable that will keep clients coming back to us. Highly recommended to all online businesses." Anna Mehrabian
Airfarenow.com | |
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"I have really enjoyed having Provide Support on my website. My clients love being able to reach me online with questions and it is a great way to add a personal touch for reaching potential clients visiting my site. Thanks for a great program!" Stacey Lemmond
Ask and Receive: Business and Computer Solutions, Inc. | | 
"Your customer service did an excellent job of helping us to customize our support chat solution. It quickly became a valuable addition to our existing customer service program. From day one of implementation, we noticed increased orders. By the 2nd day, the program had literally paid itself back!" Peter Rotteveel
Pacific Callas | |
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"Provide Support has been a refreshing change. Our business formerly used LivePerson. Provide Support offers us the same service at a quarter of the cost we used to pay. We are now able to have all of our staff man the Provide Support feature for our website, instead of only having 3 seats. Our website visitors receive instant support more often. I would recommend any small business owner think about making the switch to Provide Support; for our business, Guardian Disability Insurance Brokerage, it has reduced our cost by 75%, our visitors always get the help they need when on our site." Steve Crawford
Guardian Disability Insurance Brokerage | | 
"When I started looking for an online chat support solution for my web sites, I was targeting a simple tracking capability of users' access to my web sites and a strong online chat behind firewalls without a very complex setup or configuration. Provide Support was a very reasonable solution I found on the market few months ago and I decided to go for it and give it a try. My satisfaction level grew from 'Good' to 'High' the last couple of months, chiefly when the Standalone version was completed. I can now say without hesitation that the product is strong enough to compete with all existing online chat support solutions." Imed Dhouib,
Manager
SKOLMS | |
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"Within 24 hours of starting your free trial, we were believers!
As a ticket broker, it's sometimes a challenge to help customers select the right tickets from the thousands of seats we have available. With your real-time monitoring, we noticed a customer that was having a hard time making a decision. ProvideSupport enabled us to immediately help the customer find the right seats and we closed the sale. We made 2 large sales in the 1st day of our trial that would not have happened without your software. Profit from those sales more than covered the cost of ProvideSupport's 1 year subscription, and that was under the free trial! I wish every product we purchased could offer such tremendous ROI. Thanks for a great tool!"
e-Tickets
Sports, Concert, Theater Ticket Specialists | | 
"We have been very pleased with Provide Support's live online chat system. We used another similar service previously and decided to switch to yours because it had more of the features we wanted and was a better value. Since switching, both our employees that use it and our customers have been very happy. We enjoy being able to separate our chats by department so the customers are directed to the right person. And the emoticons allow our chat operators to add some personality and extra friendliness to the chats, which we feel makes our customers more comfortable. We also love having transcripts of each chat emailed so we can refer back to them later. That comes in very handy!" Doneen St.John,
Co-Owner
Bitter Creek Candle Supply - Wisconsin | |
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"Your chat solution is awesome. I was up and running in minutes. I had checked out LivePerson, but I thought they were over priced (once you could get pricing out of them). Luckily I found your ProvideSupport product. Super easy, cost-effective solution. This is one of the happiest software/solution purchases I have ever made. I love this tool!" Jeff Rodgers
Jeff-Net | | 
"Provide Support has been part of our program of connecting web visitors to potential locations for wedding receptions. There have been many instances when questions were answered on the spot that would have before taken a phone call, or email at least. The service definitely works." John Horchner,
Publisher
WeddingSource.com | |
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