Provide Support vs. Competing Chat Systems

Feature	Provide Support (any package)	Bold Chat (basic package)	LivePerson Pro
Licensing and Pricing
Price per operator per 1 month	$15.00	$29.00	$99.00
Price per operator per 1 year	$99.00	$296.00	$990.00
Multiple website support
Price based on	number of operator profiles	number of concurrent online operators	number of concurrent online operators
Trial
Trial duration	10 days	10 days	8 days
Trial limitations	none	none	only 1 online operator
General Features
Automated chat state detection
Possibility to invite visitors to chat from the operator side
Automated chat invitation
Encrypted chat sessions
Chat transcripts
Canned (pre-defined) messages
Eastern languages support (right-to-left layout) for both operator and visitor
Pushing pages from operator to visitor
File transfer feature both for visitors and operators
Emoticons in chat messages
Automatic URL and e-mail recognition in chat text for both operator and visitor
"Party is typing" notification for both operator and visitor
Smart call distribution methods
Visitor Side
Customizable Start Chat Form to request additional information from the visitor before the chat
Customizable Post Chat Survey to request the visitor's feedback after the chat
Customizable Proactive Chat Invitation form
Customizable Visitor Chat Messenger appearance
Possibility to display the operator picture and greeting message in the Visitor Chat Messenger to make the chat more personalized
Translation into any language to make the Visitor Chat Messenger more convenient for visitors from your country
Chat transcript sending to the e-mail specified by the visitor
Printing out the chat text from the visitor side
Enabling/disabling sounds on the visitor side
Popup blockers resistance
Operator Side
Downloadable operator console for Windows
Downloadable operator console for Mac OS
Downloadable operator console for Linux
Multiplatform web-based operator console
"Away" console state to prevent receiving new chat calls
Possibility to invite additional operators to chat and transfer chat from one operator to another
Operator-to-operator chats
Possibility to handle multiple concurrent chat sessions
Visual and sound alerts to be notified about new calls, messages, etc.
Possibility to access several operator profiles/accounts from one computer
Co-browser feature for following and navigating your website visitors
Spell checker to avoid errors in your messages to visitors	12 languages	English	10 languages
Website Monitoring
Real time website monitoring
Visitor details - IP, browser/OS, current page, navigation history
Visitor details - geographic location
Visitor details - local time
Graphics representation of visitors' country, browser/OS, search engine to get all needed information at a glance
Referrer and search engine keywords detection
Geo Location map to see where your visitors are from
Possibility to pass variables from website scripting to monitoring
Website Integration
Code supporting both plain and secure pages
Code for emails
Code for websites not supporting JavaScript
Possibility to display different chat buttons on different websites, pages or places on the same page
Possibility to display text chat link instead of chat icon
Website monitoring possibility without chat icon/link displaying

* The information on this page is current as of June 8, 2009. Please send an email to if you see discrepancies.