Zen Cart Integration

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Zen Cart Integration

Provide Support Live Chat and Zen Cart Integration

 

Direct Integration

 

You can integrate Provide Support Live Chat tool with your Zen Cart website by pasting chat button code directly into your template source file. To proceed with this live chat and Zen Cart integration, please do the following:

 

1.Get the code for your live chat button. We recommend using our floating chat button code and placing it to your website footer. To generate this code, please follow the My Account / Chat Button Codes page, click there 'Fully Featured Chat Button Code with Uploadable Online / Offline Images' and check 'Generate a floating chat button code'. You'd need to define the position of your live chat button on your website pages, use vertical and horizontal settings to define the values.

 

chat buttom code example

Chat Button Code for the chat button tied to a fixed position on a browser window

 

2.Connect to your FTP or CPanel client

3.Proceed to Includes directory

 

Zen Cart Includes 

Zen Cart Includes Directory

 

4.Then open Templates / Template_Default / Common folder

 

Zen Cart Common Folder

Zen Cart Common Folder

 

5.In Common folder open for editing tpl_footer file in Notepad or another HTML editor and insert your Provide Support Live Chat Button Code at the very bottom of it.

 

Zen Cart Template Files

Zen Cart Template Files

 

6.Save and upload updated file to your FTP or cPanel

 

Chat Button Code

Chat Button Code

 

7.That's it! Check how the live chat button looks on your website

 

Zen Cart Website

Zen Cart Website

 

 

Integration through Banner Module

 

An alternative to adding the chat button code directly into the template source can be creating a banner module with live chat button code added to it. To add your chat button code to a banner module, please do the following:

 

1.Generate a floating chat button code

2.Follow Tools / Banner Manager menu

 

Zen Cart Banner Manager

Zen Cart Banner Manager

 

3.Click 'New Banner' button to create a new banner

4.Define a title for your banner and insert your chat button code to the HTML Text box

 

Zen Cart Banner

Zen Cart Banner

 

5.Save changes and preview your website. The chat button will be added to a fixed position on your website window and will follow your website visitors when scrolling.