Visitors list

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Visitors list

General

 

All information about current visitors of your website is available on Visitors tab in the Operator Console.

 

For each visitor in the Visitors list you can see:

 

geographical location, IP address, host (IP Address, Host Name column)

time spent on the website and number of visited pages (Hits, Duration column)

the page the visitor is browsing at the moment, referrer URL, browser and OS information and values passed to the console by the chat button code (Details column)

 

Visitors list in the web-based Operator Console

Visitors list

 

1.Visitors having chat sessions with you. Rooms and Pages links in Options column are enabled.

2.Visitor having a chat session with another operator. Call link is disabled, Pages link is enabled in Options column.

 

Geographical location is clickable. You can see the visitor's country details by click.

 

Visitor's country details in the web-based Operator Console

Visitor's country details

 

Location and Referrer fields are also clickable and contain links to the page your visitor is browsing now and the referrer URL accordingly.

 

Chat room details

 

Extended visitor and chat room details are displayed over the chat history area by click on the visitor name above the chat history area. To return to the chat please click Back to Chat link under the visitor details.

 

Extended visitor and chat room details contain general information about the visitor also available in Visitors list, and information from Start Chat Form fields.

 

Room details in the web-based Operator Console

 

All information available in extended visitor and chat room details is passed to the chat transcript, Visitor Details section.

 

Visitor navigation history

 

Visitor navigation history is opened by clicking on Pages link in Options column in Visitors list. It opens over all other website visitors details. Please click Back to Visitors link above the navigation history to return to the full Visitors list.

 

Visitor's navigation history in the web-based Operator Console

Visitor navigation history

 

For each visited page you can see the following details:

 

Time when the visitor entered the page and time when the visitor left the page (Time). If the visitor hasn't left the page yet, current time is displayed instead of the time of leaving the page

How long the visitor has been browsing the page (Duration)

The page URL (Location)

 

Visited pages are numbered. The first visited page number is 1, the second - 2, etc. The most recently visited page is displayed at the top of the list.