Using Live Demo

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Using Live Demo

General

 

Live Demo allows you to test your chat fully before publishing the chat button on your website. You are able to check all chat settings, visitor chat messenger appearance, transcripts sending, offline settings, monitoring feature, etc. with Live Demo.

 

You can find Live Demo page in your account Control Panel.

 

Live Demo consists of two parts:

 

1.Your Operator Console

2.Example of your chat button

Live Chat Demo

Live Demo page in the account Control Panel

 

To start using Live Demo, please do the following:

 

1.Click on the image of the operator console (1) to open the Operator Console. It will automatically login as default operator.

2.Click on the chat button image (2) to open the Visitor Popup Messenger and initiate a chat call.

3.Enter a nickname and question in the Visitor Popup Messenger and click on the Start Chat button. A new room tab will appear in your Operator Console.

4.Click on the Accept button in a new room tab in the Operator Console to accept the visitor call.

5.Try a real-time conversation between the site visitor and operator.

 

Possible problems

 

Chat button image is not visible

 

If you cannot see the chat button image on the Live Demo page, probably your Operator Console is offline and you've chosen "Do not show "Offline" chat button on my website" option on the Account Settings / Offline Settings page. To fix this, please perform step 1 from the instruction above and reload the Live Demo page.

 

Live Chat Image Hidden

Chat button image is not visible on the Live Demo page

 

 

Operator logins locked

 

If you click on the image of the operator console but the console doesn't login automatically, this means that operator logins on your account are locked.

 

Possible reasons:

1.Trial period is expired on your account.

2.There is an unpaid invoice in your account and grace period for payment submitting expired.

 

Operator Console image is not clickable

 

If the image of the operator console is not clickable on the Live Demo page, this means that there are no operator profiles in your account. To fix this, please create at least one operator profile on the Operators and Departments page.

 

No operator profiles in the account

 

Operator Console logins but the chat button is still offline

 

If the Operator Console logged in successfully but the chat button is still offline, please try reloading Live Demo page. If this doesn't help, please check if your operator is assigned to at least one department in your account.