Translating the account

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  System Setup and Customization > Control Panel > Account customization >

Translating the account

General

 

The Visitor Chat Messenger can be fully translated into any language in our system. This allows you to provide support to customers in any country, speaking any language.

 

Operator consoles are available in English only.

Account Control Panel is available in English, Russian, Chinese, Spanish, German, Japanese, Brazilian Portuguese and French.

 

How to translate Visitor Chat Messenger

 

Standard translation of the Visitor Chat Messenger into most of popular world languages is available directly from your account Control Panel, Account Settings / Regional Settings page. If there is no needed language available in the account Control Panel, then please contact us in our support chat or via email.

 

Currently we have standard translation for the following languages:

 

Arabic

Bulgarian

Catalan

Chinese Simplified

Chinese Traditional

Czech

Danish

Dutch

Estonian

Farsi (Persian)

Finnish

French

German

Greek

Hebrew

Hungarian

Italian

Japanese

Latvian

Lithuanian

Norwegian

Polish

Portuguese

Portuguese (Brazil)

Romanian

Russian

Slovak

Slovenian

Spanish

Swedish

Turkish

Ukrainian

Vietnamese

 

Some customizable parts of the Visitor Chat Messenger should be translated manually as they can be different in different accounts and standard translation cannot be created for them.

 

Translation performed manually

 

You can translate all customizable elements of the Visitor Chat Messenger (system messages, pre-chat window and offline messages window fields' titles, operators' greeting messages, chat invitation and post-chat survey) from the account Control Panel:

 

Please be careful and do not translate variables like VISITOR, OPERATOR etc. when translating system messages.

 

To translate the pre-chat window fields' titles, please edit each field and translate the text in the Title field.

 

Operator's greeting message can be translated by editing a particular operator profile.

 

To translate the chat invitation you need to edit the invitation background image to replace all texts with translated ones and then upload the translated image to your account.

 

To translate the post-chat survey you need to download its ZIP archive, translate all needed texts in post-chat-survey-confirmation.html and post-chat-survey-form.html files and upload the translated survey back to the account. Detailed information on translating and customizing the post-chat survey is available here.

 

Examples

 

Below you can see some examples of Offline Form with standard translations applied. Leave a Message Form Header Text is unique per account, thus it is not included to the standard translation and should be translated manually.

 

Arabic Language Customization

Arabic Language Customization

 

 

Turkish Language Customization

Turkish Language Customization

 

 

Spanish Language Customization

Spanish Language Customization

Chinese Language Customization

Chinese Language Customization