Operator Module > Stand-alone Operator Console > Options > Profile settings >
You can customize chat room tabs behavior in this tab.
Use Ask before closing a room option to prevent accidental closing of chat room tabs. If you enable this option, a confirmation dialog will be displayed when you click X button on the chat room tab.
Chat Room Closing Confirmation
Enable Show "Has New Message" icon option if you wish to see a blinking "envelope" icon on chat room tab when a new message is received.
New chat message received
Enable Show "Party is typing" icon option if you wish to see in which chats visitors are typing messages at the moment.
The visitor is typing a message
If both events (new message and typing) occur concurrently, then both icons will be displayed.
New message received and visitor is typing a message