Rooms

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  Operator Module > Stand-alone Operator Console > Options > Profile settings >

Rooms

Rooms

 

You can customize chat room tabs behavior in this tab.

 

Rooms Tab

Rooms Tab

 

Use Ask before closing a room option to prevent accidental closing of chat room tabs. If you enable this option, a confirmation dialog will be displayed when you click X button on the chat room tab.

 

Chat Room Closing Confirmation

Chat Room Closing Confirmation

 

Enable Show "Has New Message" icon option if you wish to see a blinking "envelope" icon on chat room tab when a new message is received.

 

New chat message received

New chat message received

 

Enable Show "Party is typing" icon option if you wish to see in which chats visitors are typing messages at the moment.

 

The visitor is typing a message

The visitor is typing a message

 

If both events (new message and typing) occur concurrently, then both icons will be displayed.

 

New message received and visitor is typing a message

New message received and visitor is typing a message