Chat Rooms

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  Operator Module > Stand-alone Operator Console > Options > Profile settings >

Chat Rooms

Rooms

 

You can customize chat room tabs behavior in this tab.

 

Chat Rooms Tab

Chat Rooms Tab

 

General

 

Use Ask before closing a room option to prevent accidental closing of chat room tabs. If you enable this option, a confirmation dialog will be displayed when you click X button on the chat room tab.

 

Chat Room Closing Confirmation

Chat Room Closing Confirmation

 

Room Tab Notifications

 

Enable Show "Has New Message" icon option if you wish to see a blinking "envelope" icon on chat room tab when a new message is received.

 

New chat message received

New chat message received

 

Enable Show "Party is typing" icon option if you wish to see in which chats visitors are typing messages at the moment.

 

The visitor is typing a message

The visitor is typing a message

 

If both events (new message and typing) occur concurrently, then both icons will be displayed.

 

New message received and visitor is typing a message

New message received and visitor is typing a message

 

Room Tab Visitor's Details

 

In this section you can choose which information about your visitor chose be displayed in the chat room tab. The size of the tab in this case will vary depending on the information volume.

 

Chat Room Tab Visibility

Room Tab Visitor's Details

1.'Show initial message' - the message which your visitor entered on the pre-chat form will be displayed in the chat room tab.

2.'Show initial chat details' - if this option is selected then all information which was entered on the pre-chat form will be passed to the chat room tab. On our example it includes customer's name, selected department, a message and the page URL where the chat button was clicked.

3.'Show link to visitor details' - if you would like to quickly access information about your customer from the chat room tab, you can add a link to it by enabling the respective option.

4.'Show location' - the location of your visitor will be displayed on the chat room tab

5.'Show local time' - the local time of a visitor will be displayed on the chat room tab.

6.'Show current page' -the page where your visitor is staying will be added to the chat room tab.

7.'Show IP address' - IP address of your customer will be displayed

8.'Show browser' - information about visitor's browser will be passed to the chat room tab

9.'Show operating system' - information about visitor's OS will be added  to the chat room tab

10.'Show referrer' - information about referrer will appear on the chat room tab