Room details

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  Operator Module > Stand-alone Operator Console > Using the console > Chatting >

Room details

General

 

Room Details tab contains information about active chat room participants.

 

Room details tab

Room details tab

 

1.Visitor name entered on the Start Chat Form. If there is no field to enter name, Guest name will be used

2.Information entered to fields on the Start Chat Form

3.Information passed by Passing Information from Your Website Scripting to Operators code if this code is used on the page

4.Called from - The link to the page where the live chat button was clicked

5.Visitor's details from Visitors list

6.Operator's details. If there are several operators in the chat room, each operator's details will be displayed

 

Information about the visitor displayed in Room Details tab will be added to the chat transcript.