Regional settings

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Regional settings

General

 

Regional settings are used by the system to set proper date/time values in chat transcripts and other messages sent by the system and to encode all email messages properly.

 

Customizing regional settings

 

You can change regional settings in your account Control Panel, Account Settings / Regional Settings page.

 

Regional Settings page

Regional Settings page

 

Visitor's Chat Window Language is applied to all elements of the Visitor's Chat Messenger window that cannot be translated from the account Control Panel (header, button captions, hints, etc.) Choose the needed language from the list to translate the Visitor's Chat Messenger into this language and then translate System Messages, Start Chat Form Fields, operators' Greeting Messages, chat invitation background image and Post Chat Survey from your side.

 

Note! If there is no needed language in the list, please contact us in our support chat or via email.

 

Time Zone is applied to all messages sent to you by our system. All dates and times in messages will be displayed according to this option. Started and Finished time in chat transcripts and chat date and time in chat transcript email Subject is also displayed according to the time zone.

 

How Time Zone option is used in chat transcripts

How Time Zone option is used in chat transcripts

 

Time Zone is also applied to copies of chat transcripts your visitors send themselves from the Visitor Chat Messenger.

 

E-mail Encoding is used in chat transcripts and offline messages sent by your visitors from Offline window. Please choose the encoding which is usually used with your language to have all characters displayed properly.