How to recover your password

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How to recover your password

General

 

If you forgot your operator password, you can recover it using our special Operator Password Recovery tool. To recover the password you need to know

 

your account name

your operator login

 

There should be also an email specified in your operator profile in the account Control Panel for password recovery messages sending.

 

To recover the password, please do the following:

 

1.Click 'Forgot your password?' link on the Operator Console login form

 

Operator password recovery

Web-based Operator Console login form - password recovery link

 

2.Fill in the Operator Password Recovery form

3.Click Send Password button

 

Operator password recovery

Operator Password Recovery form

 

If an email is specified in your operator profile in the account Control Panel, you'll see the following information and the password will be sent to the email.

 

Operator password recovered successfully

Operator password recovered successfully

 

Possible problems

 

If there is no email specified in your operator profile in the account Control Panel, you'll see the following error message.

 

Operator password recovering failed

Operator password not recovered

 

You can reset your operator password in your account Control Panel, Operators and Departments page. If you don't have an access to the account Control Panel, please ask your account administrator to do this.