Managing operators and departments

Manage operators        Manage departments

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Managing operators and departments

Manage operators        Manage departments

General

 

Default settings

 

Each new account in our system contains a default set of operator profiles and departments:

 

3 operator profiles with operators1, operator 2 and operator3 logins and password1, password2 and password3 passwords and operator Nick Names "Operator 1", "Operator 2" and "Operator 3"

2 departments named Customer Service and Technical Support

 

By default your operator profiles are assigned to both departments and their login and passwords are operaotr1 / password1, operator2 / password2, operator3 / password3

 

Live Chat Agents and Departments configuration

Default Operators and Departments configuration

 

How it works

 

The chat button is connected to the entire account, to all departments and all operators. It is impossible to have the chat button connected only to a certain operator/department.

 

It is also impossible to assign a particular operator/department to a separate web page. As a workaround you can use the Select Operator and Select Department fields on the Start Chat Form to allow the visitor to select the operator or department manually.

 

Editing operators and departments

 

You can add/delete/edit operators and departments in your account Control Panel on our website, Operators and Departments page. Operators and departments reordering is possible by moving departments with help of green arrows

 

Operators and Departments page

Operators and Departments page

 

In our system you can create any number of departments. Number of operator profiles is limited by the subscription.

 

Reordering

 

You can change the order of created operators and departments in your account, by moving them with help of green arrows

 

Operators and Departments reordering

Operators and Departments reordering

 

Possible errors

 

The chat button will be always offline if there are no departments in your account or if there are no operators assigned to any department.

Please create at least one department and associate at least one operator with this department.

 

No Department warning

No departments created

 

No assigned live chat agents

No operators assigned to departments