How to purchase

<< Click to Display Table of Contents >>

  Purchase and Billing >

How to purchase

General

 

You can purchase a subscription for our service only through our website. We offer different secure payment methods.

 

To purchase a subscription package, please do the following:

 

Create an account in our system if you don't have one.

Login to the account Control Panel and open Purchase page.

Choose the subscription package you are interested in and click 'Add to Shopping Cart' button, then click 'Create Invoice'.

 

How to purchase live chat plan

 

After this your account will switch to Active state and the invoice will be available on the Billing / Current Billing page.

 

Note! Our license limits the total number of operator profiles created in the account. Please consider this when choosing a subscription package and remove extra operator profiles before purchasing if needed.

 

To submit payment for the invoice, please do the following:

 

1.Click on the invoice link on the Billing / Current Billing page.

2.Choose the payment method you prefer.

3.Follow the instructions for the chosen payment method.

 

Payment method

 

If you paid with credit or debit card, its details will be stored on file. You can see them in your Control Panel, Billing / Payment Information page. Your credit or debit card on file will be charged automatically to renew your subscription at the beginning of the next billing cycle. If you wish to disable auto charging on your account or to remove your credit or debit card details from our system, please contact us in our support chat or via email.

 

We offer a 30-day money back guarantee, so if you decide to stop using our service within 1 month after the first payment - we will refund you the full amount of your payment.

 

Payment methods

 

We accept almost all types of credit or debit cards, PayPal payments and U.S. and Canada checks in USD only (when you send a check from Canada you'd need to pay additional $40 fee for the Canadian check processing). We also accept purchase orders.

 

We accept wire transfer payments. For detailed information on this payment method, please refer to this section of our manual.

 

You can submit payment by Visa, MasterCard, American Express and Discover cards right on our website.

 

If you wish to send us a check, please mail it to:

 

Provide Support LLC

3165 Emmons Ave # 2F

Brooklyn, NY, 11235