History

Our live chat system was created in August 2003.

 

We've made a lot of changes to our system since that time, added new features, released new software, improved both server and operator sides of the system.

 

Some major events important to our system are listed below:

 

April 2004 - First official release of the system. Web-based Operator Console release.

 

August 2004 - First release of the stand-alone Operator Console for Windows.

 

February 2005 - Chat Invitation feature added. Now you can not only receive chat calls from your visitors but also initiate chats with them from the console.

 

May 2005 - Stand-alone Operator Console version 3.2.0. Geo Location feature added. Geo Location feature allows the operator to see your website visitors' country, city, and other pertinent information. Clicking on the location link gives statistical information about the visitor's country.

 

May 2005 through November 2005. A good number of new great features were implemented:

 

 Offline Settings to control chat behavior when all operators are offline or away

 Possibility to customize the chat invitation background

 "goto: URL" command to navigate visitors to needed pages from the Operator Console

 Sound support for Firefox (through QuickTime plugin)

 

September 2005 - Major system update. New chat button code with faster page loading implemented.

 

November 2005 - Stand-alone Operator Console version 3.3.1. Spell Checker for 5 languages and Geo Location Map added.

 

July 2006 - Stand-alone Operator Console version 3.3.23. Co-browsing feature, proxy support and error reporting added.

 

August 2006 - Stand-alone Operator Console version 4.0.17. Passing Info from Website to Operator Console feature added.

 

November 2006 - File Transfer feature added and Call Distribution system implemented.

 

March 2007 - Post-chat Survey feature added.

 

September 2007 - Beta version of the stand-alone Operator Console for Mac OS and Linux released.

 

November 2008:

 

 Beta version of the new stand-alone Operator Console for Windows is published for downloading on our website

 Our website design was changed

 The system was switched to a new network protocol

 

December 2008 - Stand-alone Operator Console version 5.1.6. Visitor and Operator toolbars added, Canned Responses window improved.

 

April 2009:

 

 Stand-alone Operator Console version 5.2.2. Co-browser added, Options window redesigned

 Billing system updated

 

September 2009 through March 2010. A number of new features were added, a lot of improvements were made:

 

    Stand-alone Operator Console:

              Legacy Visitors list view added.

              Local Time column added to Visitors list.

              "Party is typing..." notification added to chat room tabs.

              Events notifications improved: tray icon notifications added, sound and visual alerts settings extended.

    Account Control Panel:

              Language selection for Visitor Chat Messenger added to Account Regional Settings.

 

Our chat button code was improved and updated several times. Code versions available in the past few years are fully W3C compliant, they don't generate any warnings on the website and don't slow down the website loading.

 

Now we provide service for thousands of clients in more than 100 countries all over the world. Our Visitor Chat Messenger is translated into more than 20 languages.

 

March 2010 through December 2011.

 

    Account Control Panel:

          Customizable Leave a Message Form added

           Special Email field added for the Start Chat and Leave a Message Forms

           Possibility of downloading an existing Post Chat Survey file added

          Canned Responses grouping feature

    Web based Operator Console:

          File transfer up to 100 MB

           Possibility of adding a greeting message when sending a proactive chat invitation

    Stand-alone Operator Console:

        File transfer size limit increased from 10 MB to 100 MB

          Possibility  of setting time period for displaying tray icon notifications

 

January 2012 through January 2013. Multiple internal system improvements were made, including server security updates.

 

    Website:

          New design of several pages

          Chat icons were translated into more languages

          Brand new chat icons and holiday chat icons were designed

   Account Control Panel:

           New chat button code for floating chat icon was added

          System messages fields now allow adding up to 102400 symbols.

  Stand-alone Operator Console:

5.7.0 console version released: web kit engine support for stability of the application added; spell checker that uses Open Office dictionaries was built into this console version; possibility of changing fonts of the console messages input area implemented

 

January 2013 through May 2013

 

   Website:

        Chat icons were translated into Chinese

          More new chat icons were designed and added to the website, including vertical chat icons

    Web-based operator console and Visitor Live Chat Messenger:

          Fixed sound issue - a new technology was integrated for sound. Quick Time plugin is no longer required

    Stand-alone operator console

        Zooming for Geo Location map

          Improved Referrer parsing - now it is possible to see if Google secure search was used or if a visitor came by clicking on Google advertising link.

          Social networks icons in Referrer field

          More new icons for browsers, search engines and operation systems

          Support for Pulse Audion sound framework in Linux consoles was implemented

          Issues with symbols converting to emoticons has been fixed for 5.7.3 console release, Revision: 15174

   Account Control Panel:

          More time zones were added for regional settings

          Canned responses sorting with help of arrows directly in the account Control Panel

 

September 6, 2013

 

Integrations:

WordPress plugin version 1.0

 

October 28, 2013

 

Integrations:

Joomla module for Joomla 2.5. and 3.x versions

 

November 25, 2013

 

Integrations:

Magento Module

 

January 01 - August 31, 2014

Integration instructions: BigCommerce, osCommerce, AmeriCommce, Squarespace, Shopify, Drupal, WIX, Weebly, X-Cart5, Pinnacle Cart, OpenCart, Prestashop, Magento Go, Volusion, 3dcart, CoreCommerce, Fortune 3, Zen Cart, CubeCart, MailChimp.

Control Panel:

- new fonts: Arial Narrow, Century Gothic, Lucida Console, Impact, Palatino

- Captcha as antiflooder protection

Web based operator console:

- file transfer

- chat invitation greeting message

- away status support

Website - new website design

 

September 10, 2014

Integrations:

- Google Analytics integration - possibility to track as events a number of initiated chats and sent offline messages

Account Control Panel:

- Affiliate accounts status tracking and new affiliate banners

 

September 24, 2014

New features:

- 'Sent from' field for offline messages - this field shows a link to the website page where the offline chat button was clicked.

- 'Called from' field in chat transcripts and Room Details tab of the console - this field shows a link to the website page where the online chat button was clicked

 

September - December 2015

  Account Control Panel:

more security measures against DDoS attacks and spam

restrictions in using specific HTML tags,  javascript events handles and calls to functions in system messages.

ViewStats application: was restored with new database type.