General

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General

General

 

Provide Support Magento Module supports 2 ways of integration:

 

1. Adding the chat button or text chat link to available with Magento theme position.

2. Adding the chat button or text chat link to a fixed position on the browser screen. It's a very convenient solution as the chat button will appear independently from theme settings.

 

Installation.

 

Installation of the Provide Support Magento Module should be performed as installation of any other extension. To install the module and start using it, please follow the instruction:

 

Magento Module Installation

Magento Module Installation

 

1.To start with extension installation, please follow System / Magento Connect / Magento Connect Manager.

2.You can either search for the module via Magento Connect and paste extension key http://connect20.magentocommerce.com/community/ProvideSupport_Live_Chat to install or upload the module package directly. Provide Support Live Chat module will appear in the list of available extensions after the installation has been completed.

3.To proceed with integration, click 'Provide Support Live Chat' link in your admin panel menu and choose there Settings.

4.Log into your existing account or create a new one.

5.Make sure 'Enable live chat module' box is checked, then configure the module according to your requirements and click 'Update' to save changes.

 

How to upgrade the module

 

To upgrade Magento Module, please do the following:

 

Magento Module Upgrade

How to Upgrade Magento Module

 

1.In Magento Connect Manager under 'Manager Existing Extensions' click 'Check for Upgrades' button

2.All modules which have upgrades will be highlighted. For ProvideSupport_Live_Chat module choose 'Upgrade to' option

3.To proceed with upgrading click 'Commit Changes' button

 

How to remove the module

 

To remove Magento Module, please do the following:

 

Removing Magento Live Chat Module

Removing Magento Live Chat Module

 

1.Follow System / Magento Connect / Magento Connect Manager.

2.Choose there ProvideSupport_Live_chat, select for it 'Uninstall' and click 'Commit Changes'