Idle Detection
Operator console will automatically switch to "Away" state when your computer remains inactive for some time. Chat button on your website will change to "Offline" even if you forget to log out from the Operator Console. You can define this timeout on the Options screen in the Operator Console menu.

Autorun when Windows Starts
Allows you to be available for your web site visitors as soon as you turn your computer on.

Minimizing to Windows System Tray
When you don't have ongoing chat sessions with customers, Operator Console can be minimized to Windows System Tray - small area in the bottom right corner of the screen, near the clock. When your website visitors calls, Operator Console will pop up from the System Tray automatically, and you will be able to answer the call.

Sound and Visual Alerts
Receive audible and visual notifications when a visitor requests support, another operator needs assistance, a new visitor enters your site, and other events.

Operator Profiles
Allows you to run several copies of the operator console, connected to different operator profiles or accounts. This can be useful when you have several Provide Support accounts and would like to support chat requests from all of them from one computer.