People who work in your company create the atmosphere your customers feel when they interact with your team. Well trained and friendly employees will always provide high quality customer service, but how to achieve this? The task of creating a customer focused culture is not as easy as it seems to be. There are always a lot of obstacles which prevent your customer service from being perfect. However, if you develop the right strategy and follow it, you will succeed.
In this blog post I would like to offer an infographic which provides not only useful recommendations but also valuable lessons from customer service stars. These companies have been providing the best customer service for years and they are famous not only for their services and products but also for their customer service culture.
Shep Hyken says: “Customer service must be deeply rooted in Company’s culture”. The secret to delivering great customer service starts with your company culture – the way you treat your employees and organize your business workflow. Take a closer look at the infographic below and you will see where you need to improve.
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<a href="http://www.providesupport.com/blog/why-your-companys-customer-service-culture-matters-infographic/"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2016/02/Why-your-Companys-Customer-Service-Culture-Matters.png" alt="Customer Service Culture" width="1100" height="6546" border="0" /></a> From: <a href="http://www.providesupport.com/">www.providesupport.com</a>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com