Top 20 Customer Service Soft Skills to Master (Infographic)

Today’s customer service involves more than a conversation face-to-face or on the phone. Email, live chat and social media have become important channels for consumers to engage with brands and seek for customer support. No matter how customer service is given to consumers, soft skills are essential for a successful customer service interaction.

In fact, soft skills are even more significant than technical skills as at the end of the day what your customers will remember is how they felt about your service. It’s the soft skills that make the difference between an average customer service professional and the one who can make customers feel fantastic about the help they got from your company.

The below Infographic highlights 20 most-needed customer service soft skills that every customer-facing employee in your organization must master to dramatically improve their interactions with customers and increase customer satisfaction. If you can think of any more soft skills to add to the list, feel free to share your ideas through the comments section.

Top 20 Customer Service Soft Skills to Master
Top 20 Customer Service Soft Skills to Master

If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:

<a href="http://www.providesupport.com/blog/top-20-customer-service-soft-skills-infographic/"> 
<img src="http://www.providesupport.com/blog/wp-content/uploads/2015/05/Top-20-customer-service-soft-skills.png" 
alt="Top 20 Customer Service Soft Skills to Master [Inforgraphic from Provide Support]" width="1000" height="5700" border="0" /></a> 
<p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>

Enjoy!

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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com

Mary Shulzhenko
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Mary Shulzhenko

Assistant Marketing Director at Provide Support, LLC
Mary is an Assistant Marketing Director at Provide Support, LLC. She is a writer and blogger on customer service, customer support and customer experience.
Mary Shulzhenko
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11 thoughts on “Top 20 Customer Service Soft Skills to Master (Infographic)

  1. Hi Mary, this is really great work. I will share this article with my customer-service and sales team. Keep sharing such useful infographics. Thanks a lot for posting this article.

  2. This is an excellent Infographic, Mary. Thank you. I’m re-doing my Customer Service training and you’ve given me some additional soft skills to include.

    What I’ve found, and you may have too, is that for some of these qualities to be displayed by the customer service professional, the culture of the company has to allow them to do that. For example, unless businesses are prepared to train their employees and trust that they will deliver a great experience every time, rather than micro-managing them, it’s challenging for them to display qualities like, flexibility, creativity, and decision-making.

    1. Thank you Yvonne, totally agree with you, very often certain skills and qualities of customer service people simply cannot be displayed because of a company’s culture.

  3. What a great job. I have posted the infographic in my blog’s today’s post! I just discovered this blog but it is already in my favourites.

    Thanks a lot for sharing the article.

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