Millennials now make up the largest consumer demographic with more spending power than any other generation. According to Accenture, while Millennials are already a potent force (spending approximately $600 billion each year), they will truly come into their own by 2020, when their spending in the US is projected to hit $1.4 trillion annually and represent 30% of total retail sales. Businesses that intend to keep them as customers need to rethink how to approach this generation.
Is your customer service Millennial-friendly?
Millennials have high standards for fast, seamless and consistent cross-channel, cross-platform, real-time, personalized experiences. And they can easily take their business to a competitor, if you fail to meet their expectations. In fact, studies reveal that 68% of 18 – 34-year-old consumers have stopped doing business with a brand due to a single poor customer service experience.
One of the most important facts to remember: they don’t want to talk to you if they have a question, complaint or issue about your product or service. And they will definitely not tolerate to stay on hold. Millennials are extremely comfortable with non-verbal communication, and they really do like to handle things on their own, rather than depend on customer service representatives to do it for them.
The infographic below highlights 9 must-know research-backed facts you need to know about your Millennial customers to provide a truly millennial-friendly customer service. If you find the info helpful, make sure to share it with your colleagues!
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="http://www.providesupport.com/blog/make-your-customer-service-millennial-ready-infographic"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2017/08/9-Things-to-Know-to-Make-Your-Customer-Service-is-Millennial-Ready.jpg" alt="9 Things to Know to Make Sure Your Customer Service is Millennial Ready [Inforgraphic from Provide Support]" width="1200" height="5603" border="0"/></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com
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