No matter the industry or the size of your business, great customer service usually comes down to reducing the effort customers have to make in order to get their questions answered and problems resolved. Live Chat has actually become one of the most effective customer service channels that allows businesses to provide that instant online support with minimal customer effort required.
When considering to implement live support chat a common question business owners ask is: ‘Will our customers use it?’ A recent Software Advice survey proves that the answer to this question is ‘yes’: 56 % of respondents report using live chat at least once while over one-third (39 %) say they have used it more than once. At that, live chat is more popular with younger generations (aged 18 to 34) who prefer using it to get answers to simple queries and questions they have while shopping online.
Check our latest Infographic for some more facts about live chat usage, proven best practices for maximizing its value as well as major benefits of this customer service tool for businesses.
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="http://www.providesupport.com/blog/live-chat-usage-for-customer-service-infographic/"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2015/01/Live-Chat-Usage-for-Customer-Service.png" alt="Live Chat Usage for Customer Service [Inforgraphic from Provide Support]" width="1000" height="4670" border="0" /></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Latest posts by Mary Shulzhenko (see all)
- Brands Ignoring Consumers on Social Media Are in Trouble (Infographic) - August 30, 2016
- How to Deal with Employee Burnout in Customer Service (Infographic) - August 2, 2016
- Why You Can’t Afford to Ignore Employee Engagement (Infographic) - July 5, 2016