Introducing new “floating chat button code” feature

19 June, 2012

Meeting multiple customer requests, we have added a new feature to our Graphics Chat Button Code form. The feature called “floating chat button code” allows you to fix the chat icon to a certain position on your web page, so that when the user scrolls the page the button remains visible, creating a “floating” effect.

To enable the feature you need to check the box “Generate floating chat button code ” on the code form  under My Account >> Setup Instructions >> Fully Featured Chat Button Code in your account Control Panel  and define the vertical and horizontal position (in percentages or pixels) for your button.  Then copy the code from the page and insert it into the HTML source code of your website.

This is what it looks like in the admin panel:

Floating Chat Button
Floating Chat Button Code Feature

IE users, please note, that to take advantage of this feature you need to make sure the HTML code of your website is not missing a DOCTYPE declaration, such as <!DOCTYPE html>.

To check the position of the chat icon before posting the code to your website, you may use the button “Try Chat Button Code” below on the form. The window which opens up is resizable.

If you experience any technical issues and need help with the feature, feel free to contact our chat support.

We hope that this new addition to the service will add cool looks to your website and help you stay up-to-date and stylish.

Enjoy!

Maria Lebed

Maria Lebed

Maria is a Customer Service Advocate and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer experience, customer service innovation and live chat support service.
Maria Lebed

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