Employee burnout can occur at every level of an organization – from top to bottom, and it’s especially commonly found among customer service people who have to deal with dissatisfied customers almost on a daily basis. It can come about as the result of stress, low morale, poor management, bad working conditions or simply having too much to do and not enough time to do it.
Burnout causes plenty of problems for businesses and leads to high job turnover, lower productivity and decreased engagement. Obviously, burned out employees provide less-than-stellar service to customers they come in contact with. And what’s more, whether it’s the cost of hiring or training new people, or improving poorly done job, burnout can eventually add up to financial loss for your company.
While burnout is a common phenomenon that no one is immune to, being able to understand its causes and how to prevent it is essential for any business. In this infographic we look into the main dangers and factors of employee burnout, and what both companies and customer service agents can do to avoid it. Enjoy!
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="http://www.providesupport.com/blog/how-to-deal-with-employee-burnout-in-customer-service"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2016/08/How-to-Deal-with-Employee-Burnout-in-Customer-Service.png" alt="How to Deal with Employee Burnout in Customer Service [Inforgraphic from Provide Support]" width="1100" height="5039" border="0"/></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com
Latest posts by Mary Shulzhenko (see all)
- The History of Customer Service and Future Trends (Infographic) - February 15, 2017
- 20 Ways to Thank Your Loyal Customers (Infographic) - January 25, 2017
- Customer Service Etiquette Tips: How to Keep Your Customers Happy (Infographic) - December 29, 2016