How to add a live chat link to Gmail

Gmail mail client
Gmail mail client

With Gmail web mail client both chat link and chat button for emails can be added to your signature.

To add a chat link to your Gmail signature, please do the following:

  1. Login to your Gmail account.
  2. Click Settings / General.
  3. Scroll down to the Signature area, insert a direct link to your messenger http://messenger.providesupport.com/messenger/your-account-name.html (do not forget to insert your real account name instead of your-account-name)
  4. Click Save Changes at the bottom of the page

For adding a chat button to your signature a couple of additional steps should be performed:

  1. Login to your Gmail account.
  2. Click Settings / General.
  3. Open in your account Control Panel My Account / Setup Instructions / Chat Button or Link for Emails page
  4. Click “Try Chat Button Code” button there and copy appeared in a pop up window chat button
  5. Then paste it to the Signature area of your Gmail General settings section
  6. Click Save Changes at the bottom of the page
Olga
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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
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