How to add a chat button to Microsoft Outlook

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Microsoft Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Here we offer instructions for adding a chat button to your email signature for Outlook 2007 and 2010 versions.

Chat button in a message signature in Outlook 2007 and 2010

To add a chat button to your signature in Outlook 2007 and 2010, please do the following: 

  1. Open the Signature editor in Outlook Tools / Options / Mail format / Signatures and create new blank signature, name it
  2. Find the HTML signature file in something akin to: for Windows XP: C:\Documents and Settings\your_user_name\Application Data\Microsoft\Signatures\, For Windows Vista, 7 and 8 C:\Users\your_user_name\AppData\Roaming\Microsoft\Signatures
  3. Open the HTML file with your HTML editor or Notepad
  4. Insert the the chat button code for emails after this part:<body lang=EN-US link=blue vlink=purple style=’tab-interval:.5in’> <div class=Section1>
  5. Save changes

 Please note!: animated GIF as well as Flash images are not supported by Outlook 2007 and 2010. In animated GIF the animation will be lost when displaying a chat button in these mail clients.

Chat button in a message signature in Outlook 2013

To add a chat button or a direct link to your messenger to a signature in Outlook 2013, please do the following:

  1. Open the Signature editor in Outlook File / Options / Mail/ Signatures and create a new blank signature, name it.
  2. Find the HTML signature file in the following folder: C:\Users\your_user_name\AppDat\Roaming\Microsoft\Signatures
  3. Open the HTML file with your HTML editor or Notepad.
  4. Insert the chat button code for emails after this part:
    <div class=”WordSection1>”
  5. Save changes.

Chat button in a message signature in Outlook 2011 for  Mac

  1. Login to the account Control Panel on www.providesupport.com website and navigate to the Setup Instructions page.
  2. Open ‘Chat Button or Link for Emails‘.
  3. Use ‘Try Chat Button Code‘ button, it will open a small browser window with a chat button within it.
  4. Highlight the chat button image on the page and press Command+C to copy it.
  5. Open your Outlook, click Outlook on the top menu and select Preferences.
  6. Open Signatures and click on the plus sign [+] on the bottom left corner to add a new signature, set a preferred name for it and check the box next to it to enable the signature.
  7. On the right hand side type your signature text and also use Command+V to paste the chat button image you copied earlier from the browser.
  8. Click the Default Signatures button if you wish to make the signature you created to be your default signature.
Olga
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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
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15 thoughts on “How to add a chat button to Microsoft Outlook

    1. Lily, in this article adding Provide Support Live Chat tool to Outlook is described. What kind of live chat messenger are you referring to?

    1. Hello,

      Please clarify, what exactly is not working for you? You cannot add your live chat button to your Outlook email signature?

    1. Hello Rick,

      The chat button code for emails is available in your Provide Support account Control Panel on My Account –> Chat Button Codes –> Chat Button or Link for Emails page.

        1. Hello Ragu,

          If you have an account in our system, you can log into it on our website. If you would like to test our system with free trial, you can register a new account on our home page by clicking ‘Free Trial’ button.

        1. Hello Mike,

          Please contact us in our 24/7 live chat support. Our live chat agents will help you with this issue.

  1. I am trying to add people to IM on Outlook Professional 2013. Everything that I try is not working. The IM option is grayed out. The step below, from above, cannot be found.
    Find the HTML signature file in the following folder: C:\Users\your_user_name\AppDat\Roaming\Microsoft\Signatures

    Please advise.
    Thank you very much!

  2. can u please explain that how to set/ enable the outlook chat from inbox/sent mail address(contact mail id)

    1. Hello,

      We provide not related to built into Outlook chat software. Our live chat software is called Provide Support Live Chat software and it can be integrated with Outlook emails.

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