Great News – New Easy Live Chat with WordPress Integration

Provide Support and WordPress integration
Provide Support and WordPress integration

Provide Support is glad to announce a new Live Chat with WordPress integration. From now on WordPress users will be able to install Provide Support Live Chat on their websites fast and easily. But why is it important to offer Live Chat assistance to users? Click-to-chat tool has the great ability to increase conversion rates by offering customers instant access to a live support representative while they are browsing your website. Building a strong customers loyalty, engaging and convincing new customers as long as upselling those who are already in the decision-making phase is another great advantage of Live Chat option.

Just three easy steps and your WP website is equipped with cutting edge communication technology.

  1. Get the plugin on the WordPress website
  2. Install and enable the Provide Support Live Chat plugin in your WordPress admin panel
  3. Create an account or log into your existing one
  4. Select the chat button or text chat link type and position in on your website

That’s it, you are ready to log into your operator console to appear online and start offering instant Live Chat assistance to your customers.

Provide Support offers the following types of WP integrations:

  1. Adding a live chat button to a sidebar
  2. Placing a chat button to a fixed position on a browser window – the best solution for those websites which have no sidebar
  3. Ability to use your custom Live Chat icons images hosted on your server
  4. Adding a text chat link to a sidebar or a fixed position on a browser window
  5. Flexible options for your chat button or chat link displaying – on specific pages, posts etc.
  6. Ability to utilize shortcodes is the best option for advanced users and will let you place a chat button anywhere on the website. [providesupport] shortcode can be used for showing the button or link within the posts or pages and do_shortcode (‘[providesupport]’) can be utilized for integration with the website source directly and will let adding the button or link to some specific position on the page.

Recent trends show the growing popularity of Live Chat and more online shoppers reply on it as on a primary communication channel. Live Help tool will put your business ahead of your competitors and very soon after implementation your will enjoy higher customer satisfaction rates and increased sales.

Olga
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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
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