Great news, a new beta version of the operator console is now available

How often do you check your real time monitoring results? I guess, hundreds of times during your business hours and I bet not only to see how many visitors are there on your website but also to check which pages they are browsing, where they came from and which key words they used.

From our side we have improved our Referrer column allowing you to find out at a glimpse whether your visitors came from social media platforms or search engines. New icons were added for social networks and search engines:

Referrer  icons
Referrer icons

And what about Google advertising campaigns? Haven’t you always had a desire to check in real time if visitors came after clicking on your ads? google_ads icons in Referrer column will let you know about that. And google_secure_search icon will show that a visitor came after using Google secure search. Icons for different social media platforms will help you to determine how successful your social media marketing campaign is and if your  LinkedIn posts are read by network members.

5.7.2 beta version has improvements not only in Referrers recognition, but also offers updated user agent parser which recognizes more browsers and operation systems, including Windows 8 and browsers and operating systems used on mobile devices.

New icons for browsers and operation systems
New icons for browsers and operation systems

Our main goal is to provide you with modern software which will streamline your workflow and will help to offer high quality customer support service. We are always open to new suggestions and recommendations for improving our software.

We are looking forward to your feed-backs!

Olga
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Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
Join me

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