Customer Service Staff Turnover. The Real Cost (Infographic)

Have you ever calculated how much it costs when your customer service agents leave? The figures will be shocking when you take into account all investments in training, hiring costs and your team spirit. The turnover rates for customer service agents vary depending on the country. The highest is in Philippines due to hard working conditions and low salary and the lowest rate is in EU.

In our new infographic we highlighted most important reasons for your customer service agents to leave and provided some useful recommendations which will help to improve your employees turnover rate.

If you feel you have more tips for retaining your employees you are welcome to share them in the comments below this blog post.

Customer Service Staff Turnover
Customer Service Staff Turnover

 

If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:

 

<a href="http://www.providesupport.com/blog/customer-service-staff-turnover-the-real-cost-infographics/">
<img src="http://www.providesupport.com/blog/wp-content/uploads/2015/10/Customer-Service-Staff-Turnover.png" alt="Customer Service Staff Turnover. The Real Cost [Inforgraphic from Provide Support]" width="1000" height="4650" border="0" /></a>

From: <a href="http://www.providesupport.com/">www.providesupport.com</a>

Enjoy!

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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com

Olga
Join me

Olga

Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC
Olga is a Head of Customer Service Advocates and Social Media Coordinator at Provide Support, LLC. She is a writer and blogger on customer service innovation, customer service excellence and customer support technology.
Olga
Join me

2 thoughts on “Customer Service Staff Turnover. The Real Cost (Infographic)

  1. Awesome infographic. It takes a special person to provide excellent customer support. They are the workhorse for so many companies. Great tips on reducing turnover. I think having a fun atmosphere is critical too.

    1. Thank you for your comment, Darren. I totally agree with you that creating a fun atmosphere is also important, especially for customer service jobs.

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