There’s no question that live chat is getting huge as more and more businesses are adopting the tool to stay competitive in the industry. In fact, according to Gartner, by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. Is your business still lagging behind the trend?
There are many reasons why offering chat support might be a valuable customer service strategy. One of the most compelling arguments is that customers have come to expect it and they absolutely love it. The SalesForce research found that 64% of consumers expect companies to respond and interact with them in real-time, while 80% of business buyers expect the same.
People aren’t just using live chat, they’re actually getting more satisfaction out of it than from any other support channel. As stated in the Zopim survey, 94% customers proactively invited to chat were somewhat or very satisfied with their live chat experience.
Live chat can obviously improve customer satisfaction and increase your business potential, but only if it’s executed correctly. The infographic below provides some best practices for managing the tool in the most efficient and professional way to ensure you’re doing it right. Do you have any other live chat support tips and best practices? Feel free to share your thoughts with our blog readers.
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<a href="http://www.providesupport.com/blog/best-practices-for-live-chat-support-infographic"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2017/04/Best-Practice-for-Live-Chat-Support.png" alt="Best Practices for Live Chat Support [Inforgraphic from Provide Support]" width="1200" height="5542" border="0"/></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com