According to McKinsey survey 70% of buying experiences are based on how the customers feel they are being treated. More and more companies put the customer service at the forefront today. Understanding the importance of good customer service is essential for any business when looking for new customers, retaining loyal customers and developing relationships with prospective customers.
We are living in the digital era and every day more and more technologies appear on the market. Consumers get used to those technologies and when it comes to customer experience expect modern approach from businesses. In our new infographic I highlighted the most important aspects of excellent customer service in digital age and provided helpful tips and tricks for any business.
No matter whether your business is large or small your customers deserve top quality customer service. You are welcome to share in the comments to the post your ideas, experience and best practice.
If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:
<a href="http://www.providesupport.com/blog/6-tips-to-improve-customer-service-in-digital-age"> <img src="http://www.providesupport.com/blog/wp-content/uploads/2016/05/Customer-Service-Digital-Age-1.jpg" alt="Customer Service in Digital Age [Inforgraphic from Provide Support]" width="1100" height="4700" border="0"/></a> <p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>
Provide Support is a leading software provider in customer service, offering live chat and real-time visitor monitoring tool for websites. Empowering customer service with live chat www.providesupport.com
Latest posts by Olga (see all)
- Customer Service Tips. How to Close a Conversation - April 4, 2017
- 10 Factors that Negatively Affect your Customer Service Quality - February 28, 2017
- Live Chat Etiquette: 10 Tips for Being Polite on Live Chat - February 1, 2017