15 Reasons Your Customers Don’t Like You (Infographic)

The key to any business success is building trust and establishing strong relationships with customers as those are the main factors that contribute to customer loyalty and generate more sales. Very often though, we unknowingly create barriers that discourage customers from doing business with us, sometimes simply because we don’t realize they exist.

Assuming that your products or services are absolutely great, do you know what can drive your customers away and prevent you from building long-lasting relationships with them?

In the infographic below we’ve listed 15 major reasons (mostly related to customer service) why your customers don’t like you. If you manage to get rid of at least some of them, it might help you establish better relationships with existing customers, attract new ones and dramatically improve customer experience. Are there any other reasons you would add to the list?

If you find the infographic helpful, feel free to share it with your team!

15 Reasons Your Customers Don't Like You
15 Reasons Your Customers Don’t Like You

If you would like to share this infographic on your blog or website, just copy the following code and paste it into your webpage source:

<a href="http://www.providesupport.com/blog/15-reasons-your-customers-dont-like-you-infographic"> 
<img src="http://www.providesupport.com/blog/wp-content/uploads/2016/09/15-Reasons-Your-Customers-Dont-Like-You.png" 
alt="15 Reasons Your Customers Don't Like You [Inforgraphic from Provide Support]" width="1100" height="6069" border="0"/></a> 
<p>From: <a href="http://www.providesupport.com/">www.providesupport.com</a></p>

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Provide Support is a leading customer service software provider, offering live chat and real-time visitor monitoring tool for businesses: www.ProvideSupport.com

Mary Shulzhenko
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Mary Shulzhenko

Assistant Marketing Director at Provide Support, LLC
Mary is an Assistant Marketing Director at Provide Support, LLC. She is a writer and blogger on customer service, customer support and customer experience.
Mary Shulzhenko
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21 thoughts on “15 Reasons Your Customers Don’t Like You (Infographic)

  1. Really enjoyed this. Sometimes it is so obvious why customers might not like to do business with a company. And, if that is the case, why do companies (and employees of the companies) act this way? (Rhetorical question.) Thanks for sharing great common sense information.

  2. I find one of the biggest problems, in my service industry, is not delivering as promised. If is is going to take a week, tell them two weeks. This helps for any unforseen issues that arise. Nobody complains if you complete early. Under promise and over deliver is my moto.

    1. Thank you Stephen, ‘under promise and over deliver’ is truly a great way to manage customer expectations.

  3. Mary,
    very insightful.
    In my customer service industry I find having meaningful relationships with my fellow reps a great way to boost the customer service processes.

  4. Great post! What I’ve found in practice is the trigger to switch is not one of these but a series of them leading to a “snap” – the straw that breaks the camels back moment. Most customers would probably be willing to suffer on of these (being rude could be the exception) as long as it was corrected and an apology offered. In too many cases that doesn’t happen and a “process of frustration” begins that culminates in a final, clean break in the relationship and no hope of recovery. Further, this is what actually causes the famed “bad mouthing” where the offended former customer tells as many people as possible about their experience – they are still trying to get your attention but now the goal is not to correct their problem but to watch how much harm they can cause. So, remember – it is often a process not a single event and in a process you need to apologize for every individual offense – not just the first (or last) in the chain.

    1. Thank you Ken, absolutely agree. It’s mostly a series of frustrations and a company’s unwillingness to apologize and correct the problem that leads to customer dissatisfaction and, eventually, forces customers to leave.

  5. Great post, but I assume it largely refers to B2C support, rather then to B2B support. Some of the statements are not relevant to B2B, while there are additional reasons that your business customers will be unhappy with your support that are not listed.

  6. A company’s support staff should be really trained on how to handle irate customers professionally. I’ve seen lots of support staff (eg, on social media) how they sarcastically reply to a customer’s complaint, adding more fuel to the fire. Thanks for this Mary. Nice infographic!

    1. Sammy, agree, customer service agents can make or break the whole customer service experience, that’s why proper training is of paramount importance. And there is definitely no place for sarcasm when handling customer service on social media!

  7. Effective Customer Care is key to the Success of any Business.
    Issues to do with Dishonesty, Poor Customer service, lack of customer’s recognition are major factors that contribute to business failure!!

    Great Post!!

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